Volvo Makes Aftersales Parts, Service Information More Accessible

Auto manufacturer deploys global Web-based parts, service information system from Enigma


Auto manufacturer deploys global Web-based parts, service information system from Enigma

Burlington, MA — August 8, 2005 — Volvo Car Corp. recently rolled out Enigma Inc.'s a global aftersales parts and service information system built on the Enigma 3C Platform.

Now, mechanics at 3,000 dealers and 12,000 independent motor traders worldwide can use the vehicle identification number (VIN), or other key identifiers such as model, model-year and trim package, to access specific and up-to-date parts, pricing and repair information for any Volvo automobile.

Enigma said it is ensuring that mechanics around the world have direct access to all of the latest service information and can find and order parts with the click of a mouse. Volvo dealers have full online and offline support, meaning that each shop or mechanic has the choice of accessing service information via the Internet or from a DVD that can be updated with remote downloads. Independent repair shops can access the complete application via the Internet, giving them a replacement for the static paper or electronic manuals they have traditionally ordered from Volvo.

With complete support for 17 languages, Volvo said its new Vehicle Information and Diagnostics for Aftersales (VIDA) system serves as a comprehensive communications platform for the entire international Volvo repair community.

The Enigma-powered system ties together all of the resources that mechanics rely on everyday, including service manuals, electronic parts catalogs (EPC) and service bulletins, as well as diagnostic interfaces and software (firmware) downloads for on-board automotive control systems.

The information is presented in one application with horizontal navigation capabilities that give mechanics and technicians a single place to view the parts illustrations, diagnostic codes, repair instructions and the latest updates from Volvo engineering for each individual automobile they service.

The solution also ties into Dealer Management Systems and other dealer-based back-office systems to streamline parts ordering, inventory management and other financial processes.

Jonathan Yaron, CEO of Enigma, said, "Volvo is using our technology to empower its dealerships' mechanics and technicians, giving them the same kinds of productivity and efficiency improvements that software has been offering in corporate offices for more than a decade. Volvo joins other organizations that are making this kind of investment in their technical support teams to the benefit of their employees, customers and shareholders."

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