Improving Child Care in Illinois with Business Intelligence

MThe Illinois Network of Child Care Resource & Referral Agencies standardizes on BusinessObjects for program tracking, performance management

San Jose, CA — September 21, 2005 — Business Objects, a provider of business intelligence (BI) solutions, today announced that the Illinois Network of Child Care Resource & Referral Agencies (INCCRRA) has standardized on BusinessObjects XI to track program information and manage performance for its 17 Child Care Resource and Referral Agencies (CCR&Rs).

INCCRRA said it selected Business Objects for its BI platform, which provides agency staff throughout the state with self-service access to the reports and analysis they need to improve agency performance.

The CCR&Rs work in partnership with parents, business leaders, government officials, and child care providers to make high-quality child care available to Illinois families.

INCCRRA uses the solution to enable each agency to track and manage child care program information and better serve their communities. For example, the agencies use BusinessObjects XI to track scholarship and wage supplement programs for child-care workers. These programs support the educational achievements among child-care workers and promote their tenure at child-care facilities, which improves the overall quality of agency services.

The agencies also use BusinessObjects XI to tailor child-care referrals for families' specific requirements. For example, a customer service representative can create a list of qualified child-care resources by location, facility size, and ability to handle special needs.

"Business Objects enables us to make reporting completely self service and streamlines the process of getting information to those who require it, ultimately improving the quality of child-care provided to the families in Illinois," said Donald Whitehead, lead developer and database administrator for INCCRRA. "In the future, we will deploy BusinessObjects Data Integrator XI and build a data warehouse that will extend our business intelligence capabilities to include more in-depth data analysis and performance management."

In addition to the staff at each CCR&R, staff at INCCRRA uses BusinessObjects for reporting on budget, payroll and accounting, as well as for complying with local, state and federal reporting requirements.