IATA Deploys BPM to Increase Efficiencies Across Administrative Functions

Business process management to streamline three key processes for the International Air Transport Association

Cary, N.C. April 26, 2004 The International Air Transport Association (IATA) has selected the Ultimus business process management (BPM) Suite an independent BPM platform that automates process incorporating people, applications and organizations to streamline three key administrative processes across its global organization.

The association, which has 1,500 employees and nearly 90 offices, will use the solution for approval of purchase orders, requests for personnel and contract clearance forms, such as revenue and leases, and requests for goods and services.

After careful review by top executives, IATA said it chose the Ultimus BPM Suite to attain numerous goals related to a global change initiative it is undertaking. The BPM suite will be the catalyst for IATA to reduce bureaucracy and accelerate worldwide administrative processes by gaining visibility into process status and data in a more integrated, global fashion, IATA said.

"We chose Ultimus because it will not only increase visibility into several processes, but also increase the efficiencies of those processes," said Karin Gebert, chief information officer for IATA. "On top of that, we've verified with Ultimus references that it's very easy to use and quick to implement."

Using Ultimus, IATA said it will streamline other aspects of its operations, including the ability to reduce the volume of paper flow and storage requirements for the paper-based processes currently used; decrease the time required to route and approve forms associated with such processes; improve standardization of processes across the global locations and facilities of IATA; and improve the visibility of process inefficiencies and bottlenecks for ongoing process improvement efforts.

Ultimus said it would lead, coach, train and mentor IATA while deploying the solution.

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