RV retailer deploys replenishment solution from Evant to streamline complex order processes across multiple channels
San Francisco, CA May 12, 2004 Recreational vehicle retailer Camping World has cut its inventory and reduced stock-outs by deploying a replenishment solution from Evant to streamline its complex order operations across its various channels.
Based in Bowling Green, Ky., Camping World operates 34 retail stores nationwide, with online and catalog channels as well. The company is the world's largest retailer of RV accessories, supplies and services. For its mail-order business alone, Camping World distributes more than 20 million catalogs and mail pieces annually.
But having 30-plus in-store managers spending two or more days a week visually checking empty shelves and manually placing replenishment orders was proving a barrier to scaling the company's operations, especially considering the drain this placed on customer service.
As a result, last year the company decided to deploy a new replenishment solution to streamline its complex order processes across all of its sales channels. Camping World selected Evant for its retail functionality, multi-channel capabilities, Java technology, user interface and the enabler's commitment to deploy the solution in less than six months.
"We wanted a partner that understood our business, had deep functionality and was willing to work together to solve our problems," said Chad Selvidge, Camping World's vice president of merchandising and marketing. "Evant combines great replenishment software with an approach to partnering that stands out in the industry."
Evant says it merchandising, replenishment and data synchronization software can help multi-channel retailers, wholesalers and distributors free up millions of dollars in working capital and enable greater competitive advantage. Evant's clients include such companies as Staples, O'Reilly Automotive, United Stationers and AmerisourceBergen.
Using Evant's Replenishment solution, Camping World has managed to cut its inventory investment by 10 percent, and the company says it has reduced out of stocks significantly within four months of deploying the solution.
"Ensuring the right product is in stock to maintain service levels is key to every retail business," said Mike Matacunas, vice president of product strategy. "But for Camping World, this is fundamental to their strategy."