Upgrades field service management and optimization solution for better performance, scalability
Atlanta — November 12, 2004 — Indus International Inc., a service delivery management (SDM) provider, announced the availability of a new release of Indus Service Suite, which is the company's field service management and optimization solution.
Indus said its Customer, Asset and Service suites collectively provide functionality for end-to-end service supply chain business processes. Release 6.0 is a step in fulfilling the provider's vision of the process-centric enterprise by delivering workflow and information exchanges between Service Suite and Indus' Asset and Customer Suites. In addition, Release 6.0 adds features to help clients improve and measure field service efficiency and build customer relationships.
The Service suite offers tools for optimizing the delivery of service in the field, such as crew scheduling, support for global time zones, special availability periods and expanded scalability.
Indus said Release 6.0 is generally available and shipping to clients now. Several clients have already purchased the application or have engaged in a pilot of the solution suite, including Xcel Energy, Credit Suisse First Boston, Southern Company Services, Computer Associates and Royal KPN.
"As we move forward with our multiple initiatives to transform the way Xcel Energy does business, we realized we needed a new, integrated software solution that would provide real-time control of key areas of our field workflow and give our employees the information they need to better serve our customers," said Ray Gogel, vice president and chief information officer at Xcel Energy. "We found Indus' SDM strategy provides us the opportunity to optimize the use of all our resources which will reduce costs and improve service levels. We were also impressed by the way our employees embraced the new capabilities created by the suite."