Implementing Servigistics solution to improve visibility, reduce inventory, boost customer service
Atlanta — October 9, 2003 — InFocus Corporation, a provider of digital projection technology and services, has selected a service parts management solution from Servigistics solution to manage the company's inventory of customer service parts supporting the sale of more than 11.5 million products worldwide.
Headquartered in Wilsonville, Ore., InFocus offers a variety of business and home projectors, projector management tools, wireless technology and projection engines. The company reported 2002 revenues of $653 million.
With the worldwide implementation of Servigistics, InFocus is looking to improve the effectiveness of its spare parts planning, the timeliness of customer service repairs and the cost efficiency of its repair operations.
Servigistics has also been integrated with InFocus service logistics data to help the company better manage service warehouse inventories, logistics and product repairs.
"InFocus was looking for a planning solution that would enhance our service inventory management, increase the accuracy and efficiency of our service parts forecasting, improve staff productivity and make our customer service even better," said Ray Stapleton, vice president of global services and solutions at the company. "Servigistics is a solution that we plan to use to help us meet those needs and while providing 100 percent visibility into service inventories across the organization."
Atlanta — October 9, 2003 — InFocus Corporation, a provider of digital projection technology and services, has selected a service parts management solution from Servigistics solution to manage the company's inventory of customer service parts supporting the sale of more than 11.5 million products worldwide.
Headquartered in Wilsonville, Ore., InFocus offers a variety of business and home projectors, projector management tools, wireless technology and projection engines. The company reported 2002 revenues of $653 million.
With the worldwide implementation of Servigistics, InFocus is looking to improve the effectiveness of its spare parts planning, the timeliness of customer service repairs and the cost efficiency of its repair operations.
Servigistics has also been integrated with InFocus service logistics data to help the company better manage service warehouse inventories, logistics and product repairs.
"InFocus was looking for a planning solution that would enhance our service inventory management, increase the accuracy and efficiency of our service parts forecasting, improve staff productivity and make our customer service even better," said Ray Stapleton, vice president of global services and solutions at the company. "Servigistics is a solution that we plan to use to help us meet those needs and while providing 100 percent visibility into service inventories across the organization."
