CRM, Shop Floor Data Collection for Made2Manage

Provider targets SMEs with customer relationship management solution, adds real-time visibility into operations


"Automated data collection technology enables us to synch timely and accurate information captured at the plant floor into the enterprise system," said Stan Oskiera, vice president of operations for Edmund Industrial Optics. "The Shop Floor Data Collection module enables us to optimize the information contained in the Made2Manage Enterprise Business System, providing our sales team with up-to-the-minute accurate inventory and order information for improved customer service."

Hardware independent, SFDC supports input terminal devices from Symbol, Intermec and Zebra that utilize a thin-client architecture to collect and transmit data, which the solution providers says allows for increased ease-of-use, better remote monitoring and improved serviceability and cost efficiency when compared to a client-server system. In addition, the SFDC login module initiates a user's menu — in English or Spanish — based on assigned access rights for increased security and productivity.

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