Improving Order Processing Efficiency at Oracal

Graphic film company implementing IFS apps for distribution, finance, customer service

Chicago — October 15, 2003 — Graphic film company Oracal USA has implemented business software from IFS on a Linux platform as part of a move to boost customer service by improving order processing efficiency.

Based in Jacksonville, Fla., Oracal USA markets a line of pressure-sensitive graphic marking films for the sign industry. ORAFOL Klebetechnik of Germany manufactures these products, Oracal markets the films through its network of more than 150 distributors.

The company is using IFS' distribution and financial applications, and it plans to add IFS' customer relationship management (CRM) application before the end of the year and IFS Web portals in 2004.

"We have a very rapid order-to delivery cycle — in fact, we ship over 95 percent of the orders the same day we receive them," said Oracal USA President and CEO Ben Philips. "IFS Applications is helping us to further enhance our customer service by processing orders and shipments more efficiently."

Philips said that the first day of go-live with the IFS applications was one of the company's busiest sales days, but Oracal wound up pleased with how smoothly the applications were incorporated into its business.

Todd Smith, project manager for Oracal, said that IFS's consulting services were a factor in his company's selection of the solution provider. "Through a strong partnership, excellent project management and an experienced IFS consulting team, our launch of IFS Applications was a tremendous success," Smith said. "We are very excited about the capabilities this relationship will yield in the future."