IT Outsourcing Not Always a Cost-saver

Companies often neglect to factor in all costs associated with managing outsourcing engagements, Gartner's people3 reports

  1. An IT human capital strategy that is integrated and aligned with the IT sourcing strategy.

  2. The establishment and implementation of a robust communications plan.

  3. An optimal design for the retained organization that is equipped with streamlined work processes and jobs and roles necessary for the success of outsourcing.

  4. The identification, development and retention of critical skills and competencies for the retained organization.