Companies often neglect to factor in all costs associated with managing outsourcing engagements, Gartner's people3 reports
- An IT human capital strategy that is integrated and aligned with the IT sourcing strategy.
- The establishment and implementation of a robust communications plan.
- An optimal design for the retained organization that is equipped with streamlined work processes and jobs and roles necessary for the success of outsourcing.
- The identification, development and retention of critical skills and competencies for the retained organization.