Furthers its Austrian market leadership through excellence in customer service
Palo Alto, CA, and Munich, Germany — December 10, 2003 — Austria's Federal Data Center, which provides IT services to the Austrian public administration, has selected TIBCO's integration solutions and will operate as an application service provider (ASP) for its customers. For the growing e-government market, the Data Center is planning an enterprise application integration (EAI) competence center in which TIBCO solutions will play a key role.
The Federal Data Center's customers include all Austrian government departments. With its Competence Center, it said it would be able to offer IT services based on the TIBCO platform. The Austrian administration has earmarked a 50 million Euro budget for the e-government initiative to be spread over three years. TIBCO's solutions will form the cornerstone of the services included in this initiative.
"TIBCO has the best technology to meet our needs, as well as the demands of our customers, for an efficient solution with high return on investment," said Harald Neumann, CEO of the Austrian Federal Data Center. "In addition, we can guarantee the best possible application availability and a high degree of integration, which will further increase customer satisfaction and underpin our leadership in the e-government market."
The project, running from July to December 2003, began with a thorough evaluation of integration solutions and will finish with the integration of SAP R/3, the Fabasoft document management system and an application called ELAK (electronic action in the Austrian administration).
Previously, the business processes running between these applications were point-to-point connections developed in-house, and will be replaced by the TIBCO business process engine together with the relevant connectors and adapters. As a supplier of an integration solution in ASP mode, the BRZ is dependent on its stability, robustness, and total reliability, especially with government departments as its customers.
The deployment of the integration project is being shared between TIBCO and the Federal Data Center, which is also working with Siemens PSE as a subcontractor. Implementation is expected to take between 50 and 100 person-days. In future stages, the Federal Data Center said it would use TIBCO enterprise integration planning to advance the project, including the definition of future system architecture.