American Airlines Cargo Expands Options for Pharmaceutical Shippers

Fort Worth, Texas—Sept. 6, 2011--American Airlines Cargo division expanded its cold-chain service, ExpediteTC, to include a new solution for the requirements of cold packaging during transit.

The new solution, called ExpediteTC Passive, supports ambient temperature control using state-of-the-art cool rooms, expedited handling processes and high-visibility monitoring to ensure cargo is handled within desired temperature ranges. This offering augments American’s current service, ExpediteTC Active, which uses dry ice and battery-powered containers to actively regulate temperature levels, regardless of ambient conditions.

“Our new ExpediteTC Passive cold-chain service provides our customers with another important option for moving time- and temperature-sensitive cargo,” said Dave Brooks, President of American Airlines Cargo. “The worldwide rollout of this service is supported by extensive training to provide a consistent, reliable service across our network.”

 

Preparation for launch of the new service included a pilot program and training of 2,400 ground and warehouse employees around the world. The service integrates American’s proprietary high-visibility system with distinct processes used by employees to support temperature control during handling.

Customers may access online tracking and receive notification alerts via e-mail or mobile phone. ExpediteTC is supported by a 100 percent money-back guarantee that the shipment will be flown on the routing for which it was booked. In addition, a help desk is available for the service 24 hours a day, seven days a week.

To learn more about American Airlines Cargo’s cold-chain services, visit www.AACargo.com.

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