Who's Bossing the Bosses?

If the most important factor affecting staff engagement is the quality of a person's manager, companies must get better at managing the managers, says HR guru Andrew O'Keeffe


August 5, 2009 — Most organizations are in sweat denial. It's like a cosy club where the power players agree to turn a blind eye and fiddle around the edges. Middle managers protect their managers. Top leaders don't know what's going on down below.

According to a Corporate Leadership Council study, the single most important factor affecting staff engagement is the quality of a person's manager, and another study found that 80 percent of people who resign from their jobs do so because they can't stand their boss. A Gallup poll revealed recently that nearly 25 percent of all employees in the U.S. would fire their boss if given the chance.