Shippers Looking to 3PLs to Deliver Greater IT Capabilities Supporting Agile Supply Chains

14th Annual Third-Party Logistics Study examines global market for shippers and logistics providers, highlights role of 3PLs in helping shippers adapt to economic challenges


New York — October 12, 2009 — Most shippers value IT-based logistics services, but only a minority are satisfied with the current capabilities of their providers, and this "IT capability gap" is leaving shippers wanting for the key performance indicators, alerts and supply chain visibility they need to build agile supply chains, according to the results of a recent study examining the current global market for logistics outsourcing.

Consulting firm Capgemini, together with Oracle, the Georgia Institute of Technology and logistics provider Panalpina, released the "Fourteenth Annual Third-Party Logistics (3PL) Study," which was based on responses from both shippers and logistics service providers in North America, Europe, Asia Pacific and Latin America.