Customer Experience Suffers As Organizations Make Inconsistent Use of Analytics By Editorial Staff Created: May 9, 2011 Intuition still reigns over fact-based decision making when it comes to customer engagement, Accenture survey finds New York — May 9, 2011 — Accenture Most Organizations Don't Know What They Don't Know Julio Hernandez What Is Holding Organizations Back? Failure to Recognize the Customer's Perspective here here here
