Janey Whiteside American Express Corporate Payment Solutions
Today Looks Bright, Tomorrow Looks Brighter
Seizing Opportunities, Striking Deals
- 68 percent will use cash to expand operating activities and headcount.
- 65 percent plan to increase capital spending.
- 63 percent aim to pay down debt.
- 76 percent will conduct more rigorous due diligence of M&A opportunities.
- 71 percent will require a detailed business case to increase spending on headcount and operating activities.
- 70 percent will analyze capital investments more fully.
Spending to Drive Revenues
Customer Service Revitalized
- Customer satisfaction (39 percent)
- Customer retention and loyalty (39 percent)
- Effectiveness of customer service investments (34 percent)
- Customer service performance (33 percent)
On The Road Again