Corporations, Government Adopt Enterprise Feedback Management

Centralized solutions for surveys consolidates tools, analyzes data for more strategic outlook


Centralized solutions for surveys helps consolidates tools, analyzes data for more strategic outlook

Braintree, MA — May 17, 2005 — A recent report released by Gartner, a provider of research and analysis on the global IT industry, highlighted the market adoption of enterprise feedback management (EFM) solutions. The Gartner report projects that 40 percent of total feedback system deployments will be done through EFM solutions by 2008.

EFM solutions are designed to give organizations central control of the enterprise-wide survey process while promoting the broad use of surveys to enable the organization to listen, learn, react to and anticipate the needs of their key stakeholders.

Published on May 6, 2005, the new Gartner research note, "Make the Transition from Surveys to Enterprise Feedback Management," was authored by Esteban Kolsky, a Research director with Gartner Research.

"Adopting a single survey platform such as EFM can help you consolidate the different tools at work within your organizations, integrate the results with current data and analytical tools and leverage investments many times," Kolsky stated in the report. "When all these steps are completed, your organization could realize more than simply cost savings — you could gain a more strategic outlook for direct feedback management."

Kolsky added that the new generation of enterprise feedback management technology is helping organizations obtain the feedback they need while ensuring compliance by giving them control throughout the entire survey process in a secure, shared environment.

Incorporating workflow management and role-based access controls, EFM systems allow information to be securely accessed and used strategically throughout the organization.

Government agencies and global organizations are using the new generation of enterprise feedback management to obtain the feedback they need while ensuring compliance by giving them control throughout the entire survey process in a secure, shared environment.

The Gartner research note can be accessed online at http://mediaproducts.gartner.com/reprints/perseus/126781.html.

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