Eusterman—There are a host of very compelling technology innovations available to 3PL’s today to meet a variety of needs. These range from wearable and vehicle mounted voice-directed work solutions, to “smart” mobile printing, to advanced imaging/scanning capabilities. We are driving innovation in all of the above areas and around unique software solutions that address holes in many primary workflows. These solutions are targeted at discrete work activities and are built to integrate and add value to the existing and “next gen” SaaS and HTML5 host applications. From augmenting basic internal DC workflows to interfacing with clients at the point of pick-up and delivery, these software applications are designed to improve productivity, accuracy and reduce operating costs. The key for us is engaging closely with our clients and partners to make sure we understand their issues and deliver solutions that add real business value.
Menner—We continue to align with the common technical denominators used by our key trading partners (transportation service providers). This means enabling our technical operating platform to easily interact with the mass proliferation of smart devices used by our customers—be it the SVP of SCM for a retailer receiving business intelligence reports on his iPhone; or a small motor carrier who is updating shipment-level status messages via a browser session within our Carrier Portal. It has less to do with ground-breaking advancements and more to do with using what is already available in a better, more efficient manner.
Moore—IT is a key part of our value across our business. There are certain trends upon which everybody is focused and we have an IT roadmap in each vertical industry group. Some of these focuses are mobile computing, such as being able to track shipments and progress of orders against a plan using a cell phone. Others include easier-to-use customer interfaces and better data mining.
Mount—We’ve made a number of investments but right now we’re focused on speed to market. We’re automating EDI setup and transfer, eliminating the middleman and delivering fast, efficient and cost-effective EDI services. We’ve also implemented a new WMS to penetrate the apparel and catalog markets more effectively.
Zasimovich—SaaS and cloud-based solutions; B2C e-fulfillment solutions; and labor management tools.
Missed Part I of our 3PL Update series? Visit http://bit.ly/P4lJxt. And check out Part III in which industry 3PLS continue the discussion on overcoming industry obstacles, what services they are bringing to market and the changes ahead.