Spinnaker Support focuses its software maintenance structure on “mission critical” applications, which allows the company to provide the most experienced support and consulting professionals in the industry. Its engineering support team averages over 15 years of expert-level experience with the JD Edwards and SAP applications. The Spinnaker SAP practice also provides co-sourcing services that are not available with competitors. These services include: basis administration, managed services and on demand, ad-hoc support services.
For those customers seeking a higher quality, lower cost alternative to vendor maintenance and support; Spinnaker Support provides all the SAP system support services required via cost-effective, personalized maintenance for SAP ECC, MySAP ERP and R/3 users. Additional service value-adds include:
- Customization Support: Spinnaker Support understands that companies require the flexibility to make modifications to the base software in order to address their specific business needs. Our software engineers guide our customers through root-cause analysis of issues related to custom SAP programs. We make certain that our customers SAP ERP application code is running correctly, customized or not.
- Co-Sourcing: Spinnaker’s Co-Sourcing model delivers traditional managed and Ad-hoc support services in a manner that offers significant advantages over traditional outsourcing channels. By having a single source for one’s Co-Souring (Level 2/3) and Software Maintenance (Level 4) means, users can leverage the synergies of a single partner who has a deep understanding of your specific deployment and support requirements.
“When a customer reports a critical issue, our team begins working immediately in collaboration with the customer to resolve the issue,” said Stava. “We in essence become an expert extension of their internal support team. This combination of experience, quick response, and around-the-clock support coverage has proven to be the most effective means of supporting our customers, thus having a direct impact in reducing the ever increasing costs of application downtime and on-going software maintenance.”
Shawn du Plessis, Vice President of Global Support for Spinnaker’s SAP practice, will lead the solution offering to provide customers in the market with their SAP maintenance services.