The effects don't stop at operating expenses, either. High customer satisfaction leads to lower customer attrition and, potentially, greater revenue and a greater number of units sold per customer. Through a combination of bottom-line efficiencies and top-line growth, an integrated, real-time supply chain can improve competitive value at numerous levels of an organization.
Fortunately or ironically, depending on your viewpoint the availability of the technologies that can make a real-time supply chain possible has coincided with a business climate that makes them more needed than ever. Lowering expenses, driving profitable growth and retaining current customers are the mantras of the day. Turn to your supply chain to help you implement them.Vincent Gulisano is the president, chief operating officer and co-founder of Electron Economy.