Supply & Demand Chain Executive honors those companies that stand out from the competition with their customer-driven solutions and services.
Two years ago, Supply & Demand Chain Executive (then called iSource Business) magazine announced the iSource 100, which was a listing of software providers, consultants and other organizations that were helping lead the way in transforming companies' supply and demand chains. In 2003 we have revisited this endeavor to pinpoint the enterprise-wide solutions and consulting organizations that have either continued this pursuit of excellence or are carving out their own niche in this rapidly changing and demanding environment.
A lot has changed since 2001 - the stories we could all tell! Many of the organizations cited in the original Supply & Demand Chain Executive 100 don't even exist anymore, and many more of those that do have made dramatic changes to their business models in order to compensate for the shifting market needs. However, what stands out for everyone named in this year's list is the strength of their customer bases and their extreme commitment to providing solid solutions.
As you examine the list of Supply & Demand Chain Executive 100 designees in the following pages, recognize that our editorial staff has not ranked the companies in any particular order, but rather listed them alphabetically. Each designee for this recognition had to satisfy a 12-point criterion (please see the sidebar "S&DCExec 100 Criteria"), as well as had to have customer endorsement in order to make the list.
In a recent readership survey, Supply & Demand Chain Executive asked its readers to cite, of the 12 criteria, what is most important to them to find in an enabler's solution or services. The top five included ease of use, financial stability, easy adaptability, customer service responsiveness and easy implementation. Additionally, when Supply & Demand Chain Executive asked 108 randomly selected readers, "How important are the following criteria when you select a software supplier?" in its April 2003 readership survey, 90 percent of the respondents said that "ease of use" was their No. 1 concern when making a software selection.
This should come as no surprise, since our Supply & Demand Chain Executive readers have often told us that no matter "how sophisticated and recognizable on the market a software provider might be, if its software is not utilized by our end users, it's a wasted investment."
Up next in importance for Supply & Demand Chain Executive readers was a software providers' financial stability. Eighty-seven percent of our respondents said that a vendor's financial track record was important or critically important as they consider purchasing software or services. Such a response has become more prominent during the current economic slump when even the so-called "stable" companies in the software market have suffered serious losses.
Once a customer is satisfied with the software provider's usability and financial standing, their next concern is whether or not "the provider's solution is easily adaptable to my business environment and other systems currently in operation." Supply & Demand Chain Executive readers ranked this issue third, with 85 percent holding it to be important or critically important in their decision-making process.
Next, 84 percent of survey respondents to the readership survey ranked customer service responsiveness as important or critically important, which makes sense due to the increased expectations and service demands.
Finally, easy implementation comes in fifth, just under customer service responsiveness at 83.5 percent. While the IT analyst community has stressed the importance of a quick and easy implementation for new software solutions, this appears to be a big issue for Supply & Demand Chain Executive readers as well.
Several important factors influence the software buying decision for Supply & Demand Chain Executive readers, and it is key for enablers to recognize what is considered to be most important and make sure their business solutions live up to their customers' expectations. For those named as Supply & Demand Chain Executive 100 the point's been well taken, and they've made the right moves to ensure their customers are well pleased.
Congratulations, Supply & Demand Chain Executive 100. We wish you continued success in helping U.S. and international organizations enable their supply and demand chains for greater competitiveness.
The 2003 S&DExec 100:
- A.T. Kearney Procurement Solutions - A.T. Kearney Procurement Solutions offers powerful services and innovative solutions designed to maximize results through leading-edge eBreviate eSourcing technology, market-driven content, and accelerated spend reduction solutions.
- Acorn Systems
- ADR Intrernational - ADR International, a leading global purchasing and supply chain management consulting firm, creates and implements unique programs that change how companies purchase goods and services.
- Advanced Data Exchange (ADX)
- AIM Computer Solutions Inc
- Analytics Inc.
- Archimedian Software
- Ariba Inc. - Ariba, Inc. is the leading Enterprise Spend Management (ESM) solutions provider. Ariba helps companies develop and leverage spend management to drive significant bottom line results.
- Bodacion Technologies
- CenterStone Technologies Inc.
- Channel Intelligence Inc.
- Cincom Systems Inc.
- Cleo Communications - Cleo provides data transfer products that enable users to easily establish and manage communications sessions, and easily integrate these solutions within their mission-critical e-business applications.
- Comergent Technologies Inc.
- Commerce One
- Concur Technologies
- Corporate Express
- Davaco Sourcing
- Denali Consulting
- DETERMINE Software - DETERMINE Software is the leading provider of Contract Performance Management solutions that enable companies to leverage contracts as a strategic asset to drive superior supplier and partner performance.
- Elance Inc.
- Emptoris Inc. - Emptoris is a leading provider of sourcing solutions that support the end-to-end strategic sourcing needs of Global 5000 companies.
- EntComm Inc.
- Epicor Software Corp.
- Expense Management Solutions
- Prosero - Prosero is a leader in procurement business process outsourcing for Fortune 1000 companies offering a comprehensive and integrated set of procurement processes, technologies and people.
- Frictionless Commerce
- Global eProcure - Global eProcure is a leading provider of eSourcing solutions and combines a proven strategic sourcing process with state of the art eSourcing tools to provide immediate and significant savings to its customers.
- Global eXchange Services
- GT Nexus Inc.
- HighJump Software
- ICG Commerce
- IKON Office Solutions
- Instill Corp.
- J.D. Edwards*
- JCIT International
- Ketera Technologies
- LeftBrain Inc.
- Made2Manage Systems
- Manhattan Associates
- Manugistics Group Inc.
- MAPICS Inc.
- Michigan State University Executive Development Programs
- Microsoft Business Solutions
- MindFlow Technologies
- Moai Technologies
- Motion Industries
- MRO Software Inc.
- Newview Technologies Inc.
- Noosh - Noosh offers procurement and lifecycle management solutions for marketing and business communications - print, direct mail, interactive media, point-of-sale materials, and packaging. More info at
- NxTrend Technology Inc.
- Optum Inc.
- Oracle Corp.
- Perfect Commerce
- PolyDyne Software Inc.
- Portum AG
- PowerTrack, U.S. Bank
- ProcurePoint Travel Solutions
- ProcureStaff Ltd. - ProcureStaff is a leading provider of e-procurement technologies and services that enables companies to optimize and gain visibility into business services expenditures.
- Procuri Inc.
- Profile Systems
- Prorizon Corp.
- Provia Software
- PurchasingNet Inc.
- RedPrairie Corp.
- SmartOps Corp.
- Softface - Spending Performance Management by Softface: The only automatic software solution that rebuilds an organization's spending history into rich, detailed intelligence. Softface fuels sourcing efforts.
- Solvit Technologies - Pro-Cure gives you complete procurement card transaction management control with daily reconciliations tied directly to your General Ledger.
- Staples - Staples Contract division provides office supply solutions to medium- and large-sized organizations. The business works collaboratively with customers enabling procurement professionals to efficiently manage cost-effective custom procurement programs.
- SupplyWorks Inc.
- Talaris Corp.
- The Descartes Systems Group
- The Procurement Centre
- TSA Inc. - Technical Services Associates, Inc. (TSA) has been providing "Lean Purchasing" based solutions to diverse industries worldwide for 20 years. Our product, Puridiom, is the leading e-procurement and SRM solution.
- University of Wisconsin Executive Education