The Reality of Real-time Performance Management

It's 11 p.m. Do you really know how well your supply and demand chain is performing at this very moment?


It's 11 p.m. Do you really know how well your supply and demand chain is performing at this very moment?

Supply & Demand Chain Executive October/November 2003 The phone rings. It's the boss. She wants to know how well the company is performing right now, at this precise instant, and she ticks off a rapid-fire list of questions like she's reading them from a PowerPoint slide: How profitable is the company overall today versus yesterday? Who are the company's top 10 suppliers, and how much of the company's business are they each getting? How profitable are our 10 most profitable customers? Which plants aren't making performance targets today, and why not?

Five minutes later, without breaking a sweat, you've given your boss all the information she requested. But now an alert pops up on your computer, and you're on the phone to Topeka to see about fixing a problem with on-time deliveries to the company's top customers. A real-time executive's work is never done...


Un-real Time











The "Real-time" Technology Stack













Setting Real-time Targets











The Real-time Reality







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