2004 Supply & Demand Chain Executive 100

Enterprises are ready to invest in technologies and services to improve their supply and demand chains. We offer a guide to enablers and service providers ready to lend a hand.


Fogbreak Software (San Ramon, CA, 2001). Empl.: 35 (+20%); custs.: 5 (+400%); impl.: 12 wks; train.: 1 wk; payback: 5 mnths; svcs.: 50%. Key custs.: Symbol Technologies, Sanmina-SCI, Plexus.
Key Problems Solved: Creates a policy-driven software system-of-record based on contract terms, providing control of outsourced work, contract compliance, financial predictability, and supply chain visibility.
Key Differentiators: Combines contract terms with ERP datanew system-of-record, manages risks and liabilities, calculates financial impact of changes in relationships

Frictionless Commerce (Cambridge, MA, 1998). Empl.: 85 (+0%); custs.: 30 (+200%); impl.: 12 wks; train.: 1 wk; payback: 6 wks; svcs.: 50%. Key custs.: MetLife, Bristol-Myers Squibb, Alticor.
Key Problems Solved: SRM is developed to manage all person-to-person supplier interactions from proposal, negotiation, contracting, and ongoing performance management and governance.
Key Differentiators: Through Frictionless DNA, the software's core, a company is able to model the unique needs of their organization, without any custom coding required.

Full Tilt - Collaborative Product Information Management

FullTilt
(Wayne, PA, 1987). Empl.: 27 (+0%); custs.: 10 (+50%); impl.: 6 wks; train.: 2 wks; payback: Key Problems Solved: Synchronization of product information between trading partners on a continuous basis is the lifeblood of the supply chain.
Key Differentiators: Continuous Product Information Refinery repurposes product information throughout the enterprise and supply chain. Relevant information with User-defined custom product views of the data. 100% JAVA and JDBC compliant with open APIs enables easy integration.

GE Corporate Payment Services (Salt Lake City, UT, 1992, public). Custs.: 300+ (+15%); impl.: 12 wks; train.: 4 wks; payback: 12 wks; svcs.: 90%. Key custs.: N/R.
Key Problems Solved: Improved efficiency of settlement through automation, MasterCard acceptance, reporting technology, and consultative services. Corporate card and vPayment programs increase accuracy, reduce paper, and streamline processes.
Key Differentiators: GE quality-based consultative services, patented technology supports vPayment settlement tool, comprehensive Web-based reporting and self-service tools, customized payment solutions.

Global eProcure (Short Hills, NJ, 1999). Empl.: 100 (+30%); custs.: 60 (+30%); impl.: 3 wks; train.: 2 wks; payback: 1 wk; svcs.: 30%. Key custs.: Amtrak, First Data, UNICOR (Department of Justice).
Key Problems Solved: Helped companies get a better handle on their line-item spend, prioritize opportunities, help them negotiate better terms with supplier and assist on implementation of contracts and compliance.
Key Differentiators: Full Service commodity experts, management prior experience from companies such as AT Kearney and Accenture, reasonable price, focus on savings and services

Global eXchange Services (Gaithersburg, MD, 1965). Empl.: 1,561 (+7%); custs.: 34,000 (-7%); impl.: 12 wks; train.: 1 wk; payback: 3-6 mnths; svcs.: 15%. Key custs.: Tweeter Home Entertainment Group, ChinaECNet.
Key Problems Solved: Optimizes the rapid, reliable exchange of business-critical information among global supply chain partners to maximize profitability, reduce costs and expedite product time-to-market.
Key Differentiators: With 35 years experience, GXS operates one of the world's largest B2B e-commerce networks and offers a comprehensive services/software portfolio that enables transactions, integration and collaboration.

GT Nexus (Alameda, CA, 1998). Empl.: 85 (+10%); custs.: >60 (+25%); impl.: 12-26 wks; train.: 1-2 wks; payback: 6-18 mnths; svcs.: N/R. Key custs.: Xerox, The Home Depot, APL Logistics.
Key Problems Solved: A single control and visibility system, delivered over the Web, for global order and inventory management, control of transportation spend, shipment planning and optimization, supply chain execution, and performance analytics.
Key Differentiators: Functional software applications for global logistics combined with a pre-wired integration infrastructure and consolidated data store for total control of global supply chain operations delivered over the Web in a low-risk, low-cost software-as-a-service model.

HighJump Software (Eden Prairie, MN, 1983, public). Empl.: 186 (+15%); revs: N/R (+31%); custs.: 700+ (+65); impl.: 12 wks; train.: 4 wks; payback: 12 mnths; svcs.: 1:1. Key custs.: Verizon, Circuit City, Starbucks.
Key Problems Solved: Reduce manufacturing and distribution costs, optimize inventory flow, provide supply chain-wide visibility, strengthen collaboration with trading partners, meet compliance mandates, adapt to changing environment.
Key Differentiators: Offers the industry's lowest total cost of ownership through robust, standard functionality; unmatched adaptability; fast, measurable ROI; and complete integration of solutions.

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