EDS (Plano, TX, 1962, public). Empl.: 130,000 (-4%); revs: $21.5 billion (+0%); custs.: 35,000 (+0%); impl.: varies; train.: varies; payback: varies; svcs.: varies. Key custs.: World Wide Technologies, Lotte Chilsung, QSP.
Key Problems Solved: Accelerated cost savings, increased compliance/spend visibility, reduced operational expenses, enhanced focus on core competencies/flexibility to demand changes, automated workflows
Key Differentiators: Offers sourcing, category and supply chain management expertise, industrial-strength technology infrastructure, global presence and a commitment to service excellence.
Elance (Sunnyvale, CA, 1998). Empl.: 130 (+5%); custs.: 16 (+300%); impl.: 16 wks; train.: 2 wks; payback: 8-12 wks; svcs.: N/R. Key custs.: Motorola, FedEx, Texas Instruments.
Key Problems Solved: SPM allows large organizations to gain visibility into services spend and performance, and achieve 10-20% hard cost savings across a range of service categories.
Key Differentiators: SPM addresses the entire volume of services spend in enterprise, including contingent staffing, milestone-based services, retained relationship, service level agreements, and volume-based services.
Emptoris (Burlington, MA, 1999). Empl.: N/R (+100%); custs.: N/R (+114%); impl.: 6-12 wks; train.: 1-4 dys; payback: 3-6 mnths; svcs.: 25%. Key custs.: Motorola, GlaxoSmithKline, Syngenta.
Key Problems Solved: Identifying supply base savings opportunities, negotiating with suppliers based on total cost of ownership, and measuring supplier performance and contract compliance to guarantee savings capture.
Key Differentiators: Automates spend analysis, sourcing, supplier performance and compliance process. Provides 100% spend visibility. Incorporates all total cost elements into analysis. Manages 100% of company's spend.
Epicor Software (Irvine, CA, 1984, public). Empl.: 950 (+5%); revs: $155 million (+8%); custs.: 15,000 (+0.50%); impl.: 12-24 wks; train.: 1-4 wks; payback: 1-12 mnths; svcs.: 1:1. Key custs.: Cox Enterprises, National Aquarium in Baltimore, Martin-Baker Ltd.
Key Problems Solved: Low total cost of ownership, enabling faster ROI; single source of accountability, connecting disparate process and streamlining operations; highly-scalable solutions support growth and protect investment.
Key Differentiators: One of the largest ERP vendors focused on the midmarket; Global Microsoft partner; First to market with .NET-based CRM and ESA solutions.
ePlus (Herndon, VA, 1990, public). Empl.: 515 (-7%); revs: $299.6 million (+68%); custs.: 2,500; impl.: 4 wks-6 mnths; train.: 1 wk-3 mnths; payback: 9 mnths; svcs.: 30-50%. Key custs.: Strategic Distribution Inc., American National Insurance Company, UNICCO.
Key Problems Solved: Provides enterprise cost management (ECM) solutions, incorporating procurement, asset management, product/catalog content management, supplier enablement, equipment financing and leasing, and document access/collaboration.
Key Differentiators: With over 12 years of growth and profitability, the company has constructed numerous solutions, meeting the needs of commercial, municipal, educational, and federal government customers.
Fieldglass (Chicago, IL, 1999). Empl.: 75 (+33%); custs.: 32 (Fortune 1000) (+100%); impl.: 12 wks; train.: 3 wks; payback: 24 wks; svcs.: N/R. Key custs.: Allstate, Verizon Wireless, AIG.
Key Problems Solved: Helps customers manage and control services procurement needs, whether they be permanent, contingent, offshore employees or project work.
Key Differentiators: The only vendor to have developed its entire application in-house, including the dynamic reporting tool and the integration platform. This makes InSite the industry's most flexible application.
FileNet Corp. (Costa Mesa, CA, 1982, public). Empl.: 1,710 (-3.4%); revs: $364.5 million (+5%); custs.: 4,693 (+2.90%); impl.: varies; train.: varies; payback: varies; svcs.: varies. Key custs.: Pacific Gas & Electric, Dairyland Power Cooperative, Osram Sylvania.
Key Problems Solved: Company's ECM solutions are designed to give a competitive edge by managing all content. Result: users can make better decisions, achieve goals and bring control/consistency to processes.
Key Differentiators: BPM accelerates responsiveness to business or transaction events, optimizes operational efficiency and resource utilization, enforces standards, improves process consistency, and shortens process cycle times.