An Interview with Patricia Moser: Selling Transformation

In moving purchasing from a tactical function to a strategic driver of value within the enterprise, Chief Procurement Officer Patricia Moser focuses on marketing the transformation throughout the business.


Organizations as a whole woke up a number of years ago to the fact that there is a lot of potential for enhancing an organization by effectively utilizing the supply chain arm. Many years ago, supply chain was more an elephant burial ground where people were put on the assumption that there wasn't much harm that they could do to an organization, and that is where they would be until retirement. That's no longer the case. If you think just of the billions of dollars across all the major sectors that the procurement organization touches, it's massive, just absolutely massive. And although in numerous cases we are part of the decision-making team [with regard to an organization's spend], in all cases we are significant influencers on the decision. We have a tremendous amount of inherent power, and with that comes a significant amount of responsibility, accountability and a requirement to understand the business as a whole.

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