Business Challenge: ServiceMaster’s decision to implement a procurement solution was driven by a number of challenges and potential opportunities. The company realized that they could extract significant savings from their procurement processes by rationalizing the supplier base, improving the ability to negotiate best prices, and eliminating maverick spend. Additionally, ServiceMaster wanted increased visibility into item-level spend and better tools to assess and continually improve supplier performance. Finally, the company anticipated implementing a consistent procurement process that supported decentralized buying.
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