When Software-as-a-Service Makes Sense

There is much buzz about this deployment option. But is it right for your company?


About the Author: Liz Herbert is a senior analyst with Forrester Research. Her primary areas of research include software-as-a-service and customer relationship management (CRM), with a focus on sales, sales automation and sales effectiveness. As part of her CRM coverage, she also covers mobile CRM, with a focus on mobile sales. More information at www.forrester.com.

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