The Right Advisor Makes All the Difference
Similar to many organizations, Diamondback Tactical had bad experiences working with systems integrators: Its business objectives were always overlooked in favor of a rapid technology deployment. As a result of this, Diamondback Tactical was hesitant to work with another consultant, since a previous ERP implementation was impeding its ability to successfully grow the business and work effectively across the organization.
"As a supplier of a diverse and expanding array of products and services in a high-growth market, our future competitive advantage will be closely linked to how effectively we can scale the business," said Sheets. "As our ERP solution is a central ingredient underpinning our ability to grow, partnering with a trusted advisor that can work with us on a strategic business level as well as at the application and technology level is essential."
In early 2006 Diamondback Tactical partnered with GreenBeacon Solutions, a provider of strategy, consulting and implementation services for ERP, customer relationship management (CRM), business intelligence and marketing automation technologies. As a Gold Certified Microsoft Partner, Green Beacon Solutions' knowledge and expertise working with the Dynamics AX family of products was what piqued Diamondback Tactical's interest. Beginning solely as a consultant to ensure the ERP upgrade went smoothly, Green Beacon proved itself to be a strategic advisor that met the technical and organizational needs of the business.
Formulating a twofold approach to the implementation, Green Beacon Solutions first established a communications plan for all parts of the organization impacted by the system. The team recognized that communication was essential to make the implementation a success. Additionally, Green Beacon Solutions took on the role of project manager by training the internal staff on their roles and responsibilities with the ERP solution. This allowed employees to feel empowered with the new technology and to understand how it helped them achieve their individual and company-wide business goals.
Achieving Painless Growth
In January 2007 Diamondback Tactical successfully went live on Microsoft Dynamics AX 4.0 SP1 and received its approval for business refinancing.
According to Sheets: "Green Beacon Solutions was essential in the upgrade process. They assisted us in clearly outlining our business requirements prior to the implementation of new technology, which has resulted in a smooth upgrade that achieves our business objectives."
With the upgraded ERP solution now live, Green Beacon Solutions is continuing to provide support and assistance to Diamondback Tactical's end users with further process documentation and job aids, as well as continuing to assist senior management at a strategic level. Additionally, the companies are working together to develop a strategy for the solution, which is closely aligned to its business objectives involving radio frequency identification (RFID), production modules, accurate cost tracking, the integration of its Web site to Dynamics AX 4.0 SP1, and the development of an enterprise portal. The roadmap will allow Diamond back to refine its business processes and continue to evolve the solution to support these objectives.
"This upgrade has allowed us to achieve our core business objectives," said Sheets. "As one of the first companies to undertake a Dynamics AX 4.0 SP1 upgrade, this deployment is exciting for both us and Green Beacon Solutions, showing how technology can truly provide real business benefits when implemented correctly."