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The importance of delivering a consistent and responsive customer experience (CX) cannot be overstated — without it, companies are at risk of damaging vital relationships and missing out on future revenue opportunities. Both Customer Service and supply chain teams play an essential role in the matter, but ensuring speed, accuracy and clarity is no guarantee without a strong digital foundation in place.
Join Esker’s Diana Eagen, Director of Sales for Order-to-Cash, as she explores common manual gaps in traditional order management processes, their effect on fulfillment and CX, and how AI-driven automation paves the way for transformational benefits such as:
- Increased order processing speed by avoiding the slowdowns that result in shipping errors, same-day air costs, unmet SLAs, etc.
- Improved accuracy by identifying & routing every order (any type or format) to the appropriate queue for digital processing
- Enhanced visibility & collaboration via one intuitive dashboard that acts as a “single pane of glass” for the entire the CX
- Greater customer satisfaction by providing them with an Amazon-like level of convenience for accessing, placing & disputing orders
