Evolving customer demands. Employee churn. Economic anxieties. With so many external factors putting pressure on today’s distributors, failure to optimize the relationship between supply chains and B2B customer service teams can cause irreparable harm to customer relationships and future growth opportunities.
Join Esker business development manager, Mark Andersen, as he reveals five of the biggest “red flags” supply chain leaders need to watch for and how leading automation solutions can bring about transformational benefits thanks to:
- AI-driven tech that can instantly recognize & classify data, prescribe actions, & generate tailored responses to customers
- Self-service portal to enable customers to place orders online while also providing full autonomy over their information
- Omnichannel visibility over every order regardless of how it arrived — enhancing reporting & overall continuity
- Seamless integration with any CRM or ERP & EDI middleware