Supply Chain Professionals Seek Human, Digital Balance

According to the study, human-based tasks saw significant gains in several areas, including managing inventory, obtaining quotes/pricing, load scheduling, booking carriers and monitoring shipments, compared to the results in 2019.

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Supply chain professionals are looking for a strategic balance of digital solutions and human expertise for effective supply chain management, according to a Coyote Logistics study.

“Supply chain professionals are making more critical decisions today that affect the long-term success of their businesses than ever before. This includes determining whether investments in technology or human capital are the right move,” says Jonathan Sisler, CEO. 

“Effective supply chain management doesn’t come from a one-size-fits-all approach. The same is true of the optimal balance of human expertise and technology — every business’ supply chain needs are distinct as we saw in our study. That’s why we focus on offering a unique blend of both digital solutions and consultative services to help every Coyote customer unlock the optimal balance for their business,” says Christina Bottis, CMO.    

From Coyote Logistics:

  • The study revealed a decrease in preference for technology and a greater reliance on people. However the Top 3 technology gains consisted of analysis and distillation of data, optimizing carrier network and identifying operational inefficiency.
  • According to the study, human-based tasks saw significant gains in several areas, including managing inventory, obtaining quotes/pricing, load scheduling, booking carriers and monitoring shipments, compared to the results in 2019.
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