Cleo's Shipper Relationship Manager Offers Better Management Through Data

Cleo's Shipper Relationship Manager is a solution that gives 3PLs, freight brokers and carriers the ability to manage their own performance against shippers’ expectations via real-time, proactive insights and scorecarding designed to strengthen relationships with shippers and improve revenue capture by ensuring performance targets are mutually understood and frequently met. 

If freight-order responses are late or missing, shippers can suffer inventory shortages, production delays or higher warehousing costs, thereby introducing unnecessary risk to their supply chain – causing them to look for a new 3PL or carrier to run their business. Should such delays force shippers to book more expensive, last-minute transportation under higher spot rates or rush charges, their transportation costs may increase by up to 50% per shipment and damage their relationship with their preferred 3PL or carrier. With Cleo’s new Shipper Relationship Manager, these costly and unwelcome scenarios are preventable. 

“Cleo’s new Shipper Relationship Manager elevates logistics companies’ ability to win more business, improve customer service and deliver on business promises,” says Mahesh Rajasekharan, president and CEO of Cleo. “By leveraging scorecarding, proactive alerts and real-time intelligence, 3PLs and carriers can optimize their processes to ensure they meet shipper commitments, requirements and expectations – from freight-order capture to invoicing. With real-time visibility and improved cash-flow predictability, supply chains run far more smoothly. The result is stronger shipper relationships, which are the foundations of most logistics businesses.”

 Key Takeaways:

• Cleo’s Shipper Relationship Manager is the latest supply chain industry solution from Cleo under the banner of “Ecosystem Relationship Management,” empowering businesses with the means to leverage supply chain data and provide centralized trading partner scorecards with continuous performance tracking, proactive alerting and actionable insights on key industry metrics.
• By bringing real-time data through these comprehensive scorecards and proactive alerting, carriers, brokerages and 3PLs can centralize compliance management and accountability. Further, they will be better equipped to prevent financial penalties by tracking and managing critical metrics, KPIs and SLAs essential to the success of every shipper relationship. Such critical metrics include but are not limited to:
• Freight Order Acceptance Times
• Freight Order Volumes
• On-time Invoicing
• Cash Cycle Times