John F. MartinJohn F. Martin is senior vice president, strategy and technology, at IQNavigator.From the AuthorSourcing SolutionsHow to Outsource with ConfidenceIQNavigatorWhile outsourcing can hold the promise of improved results for lower costs and fewer operational headaches, companies have learned that benefits can be elusive when outsourcing business processes or functions, especially overseasSoftware SolutionsHow True Software-as-a-service Delivers More ValueIQNavigatorUnderstanding the next generation of enterprise softwarePage 1 of 1