Fabric AI Order Cloud Built to Orchestrate the Order Journey

Fabric announces a reimagined order management system (OMS) enhanced by the transformative power of artificial intelligence (AI), including a new AI agent. Fabric AI Order Cloud provides retailers with a centralized system for managing their orders, inventory, and fulfillment across multiple channels. Now infused with AI, fabric’s OMS delivers real-time data analysis, trend detection and intelligent recommendations, ensuring seamless operations and a comprehensive view of the entire customer journey.

“Today’s announcement underscores fabric’s dedication to providing retail companies with the technology and insights they need to revolutionize their business and meet customers wherever they are,” says Mike Micucci, CEO of fabric. “fabric AI Order Cloud taps the game-changing power of AI to boost conversion by exposing shoppers to timely, accurate inventory so retailers can fulfill orders at the right margin and provide a next-level customer experience.”

Key Takeaways:

• Fabric AI Order Cloud helps retailers modernize their omnichannel strategies, reduce operational complexity and drive long-term growth through:

  • Intelligent fulfillment orchestration- The solution eliminates manual tradeoffs between speed and cost by automatically evaluating inventory levels, carrier capacity and delivery promises across locations. Using analytics insights, AI recommends new fulfillment rules and automation procedures to continuously optimize decisions to meet service levels while minimizing shipping costs and split shipments.
  • Seamless store fulfillment- Retailers can boost site conversion and average order value (AOV) by letting online shoppers purchase physical store inventory. fabric AI Order Cloud provides ship-from-store options and easy-to-use interfaces for store associates to manage orders efficiently. AI-powered store fulfillment optimization dynamically evaluates store capacity and fulfillment performance to intelligently allocate online orders to stores. fabric’s AI agent continuously learns from fulfillment patterns to improve store selection, boost pick/pack efficiency and balance workload across locations—all while maintaining target service levels and maximizing conversion of store inventory.
  • Enhanced demand generation- Retailers can improve omnichannel shopping experiences with AI-enriched product information connected to real-time inventory to enhance product discovery, SEO and site search, and increase conversion. This saves merchandising teams up to 50% more time and results in a better overall shopper experience.
  • Unified data with AI-powered insights- fabric’s OMS centralizes fulfillment data across channels, enabling operators to interact with fabric’s AI agent for rich analytics around split shipments, on-time delivery, location performance and other real-time insights, recommendations and actions to guide better decision-making and deliver personalized customer experiences.
  • Effective channel management- Retailers can capture revenue faster by launching and iterating channels in days versus months to increase conversion through consistent and rich product content. Small teams can scale efficiently using intelligent workflows, minimize poor customer experiences from overselling and cancellations with real-time inventory, and reduce product detail page (PDP) abandonment with real-time availability and product content.
  • Natural language interfaces- Team members can interact with the AI agent using natural language to query data, generate insightful metrics, receive guidance on complex decisions and more.