Taking up ERMs

Peregrine updates employee relationship management applications

San Diego -- May 16, 2001 -- Software provider Peregrine Systems could hardly have picked a better time to release the latest version of its employee relationship management (ERM) application.

After all, the Federal Reserve's decision Tuesday to slash a key interest rate by one-half a percent focused America's attention on the recent drop in business spending on new technology assets and floundering labor productivity.

What more appropriate time for Peregrine to roll out an upgraded set of tools to help corporations to better leverage their current assets and to get their employees working faster and more cost effectively?

Peregrine this week unveiled the latest version of its suite of ERM software, Get-It 2.0, which provides employees with real-time access to corporate infrastructure and a company's shared base of knowledge.

"We created the Peregrine ERM solution to streamline employee access to corporate assets, whether it's the company's intangible knowledge base or its tangible resources," said Steve Gardner, CEO and chairman of the 20-year-old Peregrine.

For example, Get-It 2.0 uses a Web portal to give employee access to a reservations system that manages the use of shared enterprise resources and services, such as conference rooms or offices in remote locations. A chargeback application provides fiscal management of enterprise services and assets, while the software also includes a requisitioning and e-procurement application with catalog management and approval workflow.

Computer glitch got you down? Not a problem. The software includes a self-service help-desk application that allows employees to report and resolve technical and non-technical issues. Forget your password? Then you better hope your company sprung for the password management option, which lets employees reset passwords securely without the intervention of service desk personnel.

"Employee self-service is the next logical step in the evolution of collaborative lifecycle management," said Mike Bell, vice president and research director for technology research and consulting firm Gartner. "In the same way that customer relationship management (CRM) solutions provide businesses with the tools they needed to understand, manage and respond to their customer's needs, employee self-service solutions help businesses manage all aspects of their employee relationships by reducing the enterprise total cost of ownership."

Get-It 2.0 is now shipping globally, with versions available in English, French, German, Italian, Spanish and Japanese. Companies that have been using the software include the likes of Bank of America, FleetBoston Financial, ICL-Fujitsu, Sabre and Williams Communications.