A Call for Labor Management

Verizon Wireless joins with Fieldglass to streamline contract labor management

Chicago  October 10, 2001  Verizon Wireless, the nation's largest wireless carrier, has signed a multi-year agreement with Fieldglass Inc., a human capital management (HCM) software technology and services company, for adoption of a Web-based contract labor management solution.

According to the company, the Fieldglass solution creates a secure, private marketplace for a company and its chosen staffing suppliers. It automates and streamlines manual processes, so corporate users can accurately track, measure and analyze every transaction for temporary services procurement, from req to check.

Other benefits of Fieldglass' solution will include reduced overtime premiums, streamlined interaction with suppliers, speedier onboarding of contractors, as well as improved data collection and reporting efforts and more effective contractor-demand management.

Cheryl Rowden, Verizon's wireless director, IT finance, said her company was pleased by the performance of Fieldglass' solution in conjunction with Verizon's objectives. The pilot clearly demonstrated the application's ability to reduce the administrative burden associated with contract labor management, making the process less time-consuming, more efficient and more cost-effective. In addition, implementation of the solution among Verizon Wireless users, our suppliers and contractors was well planned, well executed and on schedule.

More than 1,600 Verizon Wireless buyers, suppliers and contractors will use the Fieldglass application when the roll out is completed. Return on investment (ROI) is expected to come from such areas as efficiency gains, improved compliance with scheduled contract discounts, the elimination of over-billing, and rate reductions.

The agreement follows a successful pilot that kicked off in late March at the wireless provider's New Jersey headquarters. Following business process review, gap analysis, implementation planning and user training, the solution went live in late May. Financial terms were not disclosed.