Burlington, MA February 19, 2002 Original equipment manufacturers (OEMs) and operators of capital equipment looking to combine decision-support systems and e-commerce solutions for their aftermarket management needs got a new tool this week when software company Enigma joined with IBM to offer an integrated product solution.
The joint offering combines IBM's WebSphere, Content Manager, SecureWay system and MQ-Series with Enigma's 3C Platform for managing the support chain. Enigma says the combined solution will help improve OEM-operator relationships, increase aftermarket services and boost spare parts revenue.
IBM's e-business applications integrated with Enigma's 3C Platform (content, commerce and collaboration) allow manufacturers to create and securely deliver an extensible Web-based application that combines parts illustrations, service bulletins, maintenance manual pages and parts catalogs to operators of their equipment.
According to Enigma, the joint solution creates a more secure channel for accessing content and placing orders, and it keeps the application's end users mechanics and engineers who are maintaining and repairing the machinery in touch with each other and the OEM through real-time messaging capabilities.
As a result, OEMs have an opportunity to build closer relationships with their customers (operators) and channel partners to drive additional spare parts sales, while equipment operators can improve maintenance processes, streamline parts ordering and reduce costly equipment downtime, Enigma says.