Hayward, CA April 3, 2002 Compaq Computer Corp. (Compaq) is set to roll out a Web-centric, operational customer relationship management (CRM) platform at North American consumer call centers in an effort to reduce meet customers' call requests.
Based in Houston, Texas, Compaq is working with technology company eFORCE to deploy the service center application at its Access Business Group (ABG) call centers.
During the engagement, eFORCE will partner with Compaq's ABG organization to implement the E.piphany IP and AP products to support the company's ABG Service Center business, which is conducted in all of Compaq's U.S.-based consumer call centers.
Known in the market as E.piphany Service and E.piphany Insight, these solution merge operational and analytical CRM capabilities that Compaq is counting on to optimize personal interaction with its customers.
Based on the number of users and concurrent transactions, the Compaq implementation will be the largest E.piphany Service installation ever.