Agfa Aims for Global Service Parts Management

Imaging specialist to use Servigistics solution to improve customer loyalty across all business divisions

Atlanta — March 24, 2003 — Imaging solutions specialist Agfa is set to use a service parts management (SPM) solution from Servigistics to manage the company's global service parts inventories.

The Agfa-Gevaert Group is one of the world's leading imaging companies, manufacturing analogue and digital systems for various industry sectors. The company, headquartered in Mortsel, Belgium, is active in 40 countries and had 2001 revenues of $5.2 billion.

Agfa will deploy the Servigistics solution to manage service parts across all its business divisions, including graphic systems, healthcare, consumer imaging and industrial imaging.

A single Servigistics solution will be implemented across central and field locations and will support Agfa's global activities. Servigistics will be integrated with Agfa's current legacy system and will later migrate to SAP.

Servigistics says that its solution will enable Agfa to efficiently plan and manage more than $100 million in service parts inventory. Agfa is counting on the solution to improve its profitability, increase service levels and drive greater customer loyalty by giving it the ability to have the right part in the right place at the right time, a key to being able to deliver service excellence to its global clients that require increasingly demanding response times.

The manufacturer is also looking for fast results from the solution, according to Jan Pieter Duijiker, general manager for global logistics services at Agfa.

"Agfa needed a solution that would deliver immediate value and seamlessly integrate to its legacy systems, as well as have the ability to transition to SAP and virtually any other transaction system," Duijiker said. "The Servigistics solution will not only meet these requirements, but is a strategic asset that will help Agfa exceed the expectations of its global client base across all business units."

"Servigistics' service parts management solution will integrate with Agfa's existing systems, while providing all the functionality needed to streamline it's complex, global service parts operations," said Eric Hinkle, president and CEO for Servigistics.

For an in-depth look at how one company is implementing new service parts management technologies and processes to position itself for growth in the year ahead, read "Time to Prove It," an In-depth article on iSourceonline.

For more information on solutions for the service and support chain, see "In the Field and All Grown Up," the Net Best Thing column in the June/July 2002 of iSource Business.
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