In Other News...

A selection of recent customer-win announcements from the supply chain community

April 3, 2003 — Following is a selection of recent customer-win announcements that have come into the iSource Business newsroom. These press releases are, for the most part, presented as received. Datelines have been edited for consistency, and trademark and similar notations, as well as "forward looking statement" and similar notices, have been removed.

Sunoco Chooses viaLink's Data Synchronization Service

Dallas — — March 21, 2003 — The viaLink Company said today that Sunoco will use viaLink's syncLink service to synchronize item, price and promotion data with its suppliers across its chain of convenience stores.

Sunoco, Inc., headquartered in Philadelphia, is a leading manufacturer and marketer of petroleum and petrochemical products. With 730,000 barrels per day of refining capacity, over 4,300 retail sites selling gasoline and convenience items, interests in over 10,000 miles of crude oil and refined product pipelines and 35 product terminals, Sunoco is one of the largest independent refiner-marketers in the United States. For additional information, visit Sunoco's web site at

The viaLink Company provides advanced e-commerce services to the retail and CPG industries. We help progressive suppliers, distributors and retailers improve their supply chain efficiency, increase sales and serve their customers more effectively. For more information about viaLink's data synchronization, scan based trading, supply chain visibility and UCCnet registry and publication solutions, call 972/934-5500 or visit viaLink's website:

Back to Top Chosen by Adobe for Worldwide Talent Management

Austin, TX — March 24, 2003 —'s talent management suite was chosen by Adobe Systems Incorporated in November 2002 for use worldwide and is scheduled for deployment at the end of March following a 90-day implementation process. By standardizing on HireEnterprise across its global offices, Adobe will be able to use international tracking and reporting capabilities to streamline all recruitment and staffing efforts. Next month, Adobe is planning to launch HireEnterprise in the US, India, the company's second largest recruiting region, as well as in the UK, Canada, Germany, France and Japan.

HireEnterprise's worldwide reporting capabilities will allow multiple regions to relate staffing information quickly and in a consistent format, saving time and cost from the previous process of sharing spreadsheets of data that were keyed in manually to a central database. Also, because Adobe's worldwide offices will be able to collect candidate profile information online, the company can not only share that information, but also store and share submitted resumes in the Adobe PDF file format worldwide. This will eliminate large costs associated with scanning the more than one thousand resumes the company receives monthly.

HireEnterprise's modularity, open-source features and knowledgeable support staff will allow Adobe to integrate this talent management technology with its worldwide SAP ERP system and LDAP technology, as well as overcome the challenges associated with localizing the solution to be in line with regional business processes and employment practices specific to each area.

"Finding and keeping highly-qualified, specialized talent in multiple regions of the world is a daunting task for global companies like Adobe," said Kevin Bethke, CEO of "HireEnterprise will enable Adobe to implement one talent solution across the company that can create consistent, progressive staffing processes."

About is a leading provider of Talent Management software and services enabling businesses worldwide to hire and retain top quality talent faster than any other solution in the market. Global 2000 companies, including Electronic Arts, Reuters, BP, Roche Diagnostics and H&R Block have invested in's unique modular system to achieve competitive advantage today and to prepare for their future talent management needs. Customers named "Best in Customer Service" in ERE's 2002 Annual Industry Survey and Human Resources Executive listed as a Top 10 HR product of the year. For more information on and its proven solutions, visit the Website at or call 1-800-953-HIRE.

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United Utilities Selects Frictionless Sourcing

Largest multi-utility provider in the UK to improve negotiations and realize savings

Cambridge, MA — March 24, 2003 — Frictionless Commerce, the enterprise sourcing leader, today announced that United Utilities Plc, a UK provider of electricity distribution, water and wastewater networks, has selected the Frictionless Sourcing platform.

With five lines of business, United Utilities services a population of some 10 million in the United Kingdom. The utility selected Frictionless Sourcing due to its automated, streamlined sourcing processes that increase competition for awards and drive cost savings.

"Frictionless Sourcing will enable United Utilities to serve our customers cost-effectively and efficiently. The platform enhances communication between our Buying teams and internal stakeholders, to create a collaborative sourcing environment," said George Owens, Head of Procurement, United Utilities.

United Utilities will be utilizing Frictionless Sourcing's robust auction and RFx functionality to realize savings across a range of sourcing categories. Additionally, the platform's reporting capabilities will be employed to better identify and track sourcing opportunities.

"United Utilities is joining the growing movement of utility providers that are examining cost structures to improve competitive advantage. Frictionless will work closely with United Utilities to ensure that their deployment is successful and sourcing goals are rapidly achieved," said Stephen Sharp, president and CEO, Frictionless Commerce.

About United Utilities

The largest multi-utility provider in the UK, United Utilities was founded in 1996 with the merger of North West Water PLC and NORWEB plc. With an annual turnover of £1.7 billion and approximately 14,000 employees worldwide, United Utilities is one of the UK's top 100 companies.

About Frictionless Commerce

Frictionless Commerce is a privately held, enterprise software company based in Cambridge, Mass. Frictionless delivers enterprise software applications that enable large purchasing organizations to achieve world-class performance. Frictionless( Sourcing software is a complete enterprise sourcing platform that minimizes the total cost of acquisition for all direct and indirect materials, services and capital equipment. Customers include: British Airways, United Utilities Plc, MetLife, John Hancock Financial Services, Bristol-Myers Squibb, Philip Morris U.S.A. and CompAir UK Ltd. For more information, contact Frictionless Commerce at (617) 495-0180 or visit

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World's Largest Diving Organization Takes the Plunge with e-Synergy

PADI Americas Implements Exact Software's Business Process Management Solution

Andover, MA — March 24, 2003 — Exact Software, a worldwide provider of the next generation of ERP software and a division of Exact Holding N.V., today announced the successful deployment of its business process management (BPM) solution, e-Synergy, at the world's largest recreational diving membership organization, PADI Americas.

PADI is international in scope with service offices in Australia, Canada, Switzerland, Japan, Norway, Sweden, the United Kingdom and the United States. PADI Worldwide (corporate headquarters) is located in California. PADI's offices serve more than 100,000 individual professional members and more than 4,300 dive centers and resorts in more than 175 countries and territories.

PADI Americas has been an Exact customer since it implemented Exact's Progression Series software as its Y2K solution. Then, in early 2002 PADI began looking for a way to tie all of its departments and dive centers together, and after reviewing several customer relationship management solutions, selected Exact's e-Synergy to accomplish that goal.

"Our dive center, sales department, and training and education group all talk with our customers. As a result, we might have three conversations going on in isolation. We didn't have a way to keep track of those conversations," said Sharon Dill, IT manager for PADI Americas. "When I saw what e-Synergy could do, I was blown away by what a complete package it was. e-Synergy is a different way of thinking and a better way of doing business."

In addition to helping organizations like PADI deliver better customer service by improving communication processes, e-Synergy supports the real-time enterprise by focusing not only on automating administrative processes, but by reducing the number of processes as well. This is achieved by storing everything in one central database that is accessible via any role within the organization and that provides an up-to-date and accurate view of the health of the entire value chain.

In addition, e-Synergy features a W3C compliant XML interface enabling robust integration with most legacy ERP systems. Due to e-Synergy's ability to align people, information and processes enterprisewide, e-Synergy helps employees manage time and execute business processes more efficiently. e-Synergy maximizes productivity by giving everyone access to current information — 24/7.

"Snow White may have been a fairy tale, but e-Synergy is as real as it gets," says Michael L. House, product manager for e-Synergy. "Whether you're the CEO, controller, marketing manager or purchasing manager, e-Synergy will make your job easier and your processes smoother. From real-time financials and multi-site reporting to relationship and knowledge management, e-Synergy delivers an integrated solution that will deliver tangible ROI and ensure a more efficient organization."

About Exact Software

Exact Software offers innovative manufacturing, distribution, financial and business process management (BPM) solutions that provide a strong backbone for today's business environment. Exact Software's products make it easier for small to mid-sized organizations to do business with customers, suppliers and partners — 24/7. The company's highly adaptable solutions provide a real-time view of activity across an entire organization, maximizing productivity by increasing access to information.

A division of Exact Holding N.V., a leading supplier of CRM, ERP, payroll and accounting solutions located in Delft, the Netherlands, Exact Software has North American offices in Boston, MA; Columbus, OH; Los Angeles and San Francisco, CA; Fort Lauderdale, FL; Fair Lawn, N.J.; Houston, TX; and Toronto, Ontario, Canada.

Exact Software's award-winning product line consists of e-Synergy, a BPM solution that links everything within an organization — people, documents, tasks and sources — from a single database platform; Macola ES, a next generation ERP solution that utilizes native BPM tools to allow organizations to define business rules and exceptions as part of a daily routine; and the Progression Series, an innovative ERP solution designed to help organizations control inventory, process orders and plan material and resource usage.

Parent company Exact Holding N.V. is a publicly traded company with over 50 subsidiaries and 20 distributors in over 60 countries worldwide. It has customers in over 100 countries and can be placed among the leaders in its market. Since its establishment in 1984, Exact Holding has developed into one of the world's premier companies delivering software solutions to medium-sized organizations.

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Allied Office Products Selects Over Siebel for Online Customer Relationship Management

Nation's largest independent dealer of office products and services chooses on-demand platform to increase cross-sell and up-sell opportunities

San Francisco — March 24, 2003 —, the market leader in online customer relationship management (CRM), today announced that Allied Office Products Corporation, the nation's largest independent dealer of office products and services, has standardized its sales operations on's online CRM solution. Selecting over Siebel Systems, Allied has successfully implemented Professional Edition to provide over 200 users nationwide with single-point access to comprehensive customer information spanning 29 acquisitions and several product lines. Management is also using the powerful, flexible application to identify up-sell and cross-sell opportunities that further contribute to Allied's success.

"We needed to create one system that would support our core mission of delivering unparalleled customer focus and the most competitive pricing options," said Gary Keefer, regional president at Allied Office Products. "'s utility model delivers the functionality and flexibility we need without the hidden costs of conventional software. Because allows us to provide our customers with the best possible service and prices, we are a more successful organization."

Since 1998, Allied has acquired 29 companies to create a single solution for all office supply needs such as office products, furniture, promotional products, printed materials, coffee and other beverages. In 2002, Allied turned to to create a central repository for this disparate information that can be accessed via the Internet on the road, at home or at any of Allied's 17 sales offices located from New York to California. Implementation was completed in less than 90 days, including comprehensive business process review and reengineering by service partner Blue Wolf and online training for all personnel. With as the focal point for a unified sales culture, Allied is able to enhance cross-sell and up-sell opportunities and has complete visibility into sales cycles across product categories. Management is able to monitor service levels to customers, as well as assess sales performance for each individual, group and location.

"Large businesses are turning to for CRM success without software," said Marc Benioff, chairman and CEO of "The accelerating adoption of the utility model by Allied and its enterprise peers is the driving force behind's path to profitability. will continue to relentlessly pursue the 'End of Software' and secure the success of its customers."

A recent survey found that 42 percent of all enterprise CRM software licenses purchased are never deployed (Gartner Group, March 2003). In contrast,'s utility model delivers robust CRM technology on a pay-as-you-go basis for immediate success. currently has over 6,000 customers and 80,000 users in 107 countries, making it the world's most successful application utility.

About builds and delivers customer relationship management (CRM) applications as scalable online services. The product suite — Team Edition, Professional Edition, Enterprise Edition, Wireless Edition and Offline Edition — gives companies of all sizes a complete 360-degree view of the customer. The company's award-winning CRM solutions provide integrated online sales force automation, customer service and support management, and marketing automation applications to help companies meet the complex challenges of global customer communication. has received considerable recognition in the industry, including Editors' Choice and two Five-Star ratings from PC Magazine, two Deploy Awards from InfoWorld, Red Herring 100, Upside Hot 100, Investor's Choice Award from Enterprise Outlook, Editors' Choice from TMCLabs, Top 10 CRM Implementation from Aberdeen Group, and InfoWorld's 2001 CRM Technology of the Year. Founded in 1999, is headquartered in San Francisco, with offices in Europe and Asia.

About Allied Office Products Corporation

With 2001 sales of approximately $300 million, Allied Office Products is the nations largest independent dealer of office products and services. Operating primarily in the Northeast and Mid-Atlantic States, Allied has 17 sales offices throughout the United States. By providing office products, coffee and refreshment supplies and service, computer supplies, printing and print services, office furniture and design, and promotional products to corporate America, Allied is truly the OneSolution for all office needs.

Opened in 1947, Allied has been continually focused on providing its customers with unparalleled service and support. Since 1998, Allied has acquired 29 companies to create the "New Allied" which provides businesses with OneSolution for all of their office supply needs. OneSolution offers customers value-added services by providing a complete outsourcing solution and management program from one supplier, for all of their office supply needs.

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Spain's Number One Airline Makes Vitria's BusinessWare Its Corporate Integration Infrastructure

Iberia Lineas Aereas de Espana S.A Chooses Vitria to Speed Integration Time and Reduce Costs

Madrid, Spain — March 24, 2003 — Vitria, the leading provider of business process integration solutions, today announced that Spain's number one airline, Iberia Lineas Aereas de Espana, has made Vitria's BusinessWare its corporate integration infrastructure for all of the airline's integration projects across the organization to speed integration time and reduce costs.

Iberia Lineas Aereas de Espana will use BusinessWare to carry out several integration projects this year across different areas of the organization, in order to improve, simplify and consequently reduce integration time and costs. Iberia has already begun its first strategic project implementing Vitria as the integration platform for CRM and SAP Aerospace Defense.

Using Vitria's BusinessWare, Iberia Lineas Aereas de Espana will enhance its solutions portfolio with a new integration platform, whose principal components include a standard communication infrastructure for its applications and systems, a business process management layer to control the information flow between applications, the ability to establish corporate rules where necessary, and finally, the automation of processes in different integration projects.

About Iberia

Iberia, currently in its 75th year of operations, is the leading airline carrier in Spain with the greatest traffic uniting Europe with Latin America. With a fleet of more than 200 aircraft, the carrier offers flights to 97 destinations in 39 countries, as well as another 50 destinations in code sharing flights. In 2001, it transported 30 million passengers and 223,000 tons of cargo. Its total revenue in that year amounted to 4,738 million euros, with 53 million euros in net profit. Iberia is part of the Oneworld Air Alliance.

About Vitria

Vitria is the leading provider of business process integration solutions. The company pioneered the enterprise application integration market in 1994 and the use of business process management in 1997, and is now the first integration solution provider to solve integration challenges through collaborative applications. With 35 offices around the world, Vitria's customer base includes such companies as Bell South, The Blue Cross Blue Shield Association, BP, DaimlerChrysler Bank, Dana, Generali, The Goodyear Tire & Rubber Company, PacifiCare Health Systems, Reynolds and Reynolds, Schneider Logistics, Sprint, Trane, and Trans Union, and the U.S. Departments of Defense and Veteran's Affairs. For more information call +1-408-212-2700, email or visit

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American Red Cross to Implement New Software to Manage Logistics of Plasma Services

Rosslyn, VA and Edmonton, Alberta — March 24, 2003 — The American Red Cross and Fifth Dimension Information Systems (5D), a division of Haemonetics Corporation, today announced plans to implement 5D's LOGIC software system to automate and manage many of the retrieval and inventory logistics of Red Cross's Plasma Services operations. Implementing information technology systems like LOGIC are part of the Red Cross's strategic initiative to enhance its business operations and quality assurance program.

The Red Cross's Plasma Services division provides recovered plasma (plasma separated from whole blood) to fractionation companies that use the plasma to manufacture pharmaceuticals, like intravenous immunoglobulin, albumin or Factor VIII. These plasma derived-medicines are then returned to the Red Cross for distribution to hospitals for patients worldwide.

The LOGIC system automates retrieval and warehousing data about the plasma units as well as Red Cross shipment data. This information management enhances efficiency and accuracy of retrieval and inventory management, as well as compliance with current good manufacturing practices.

The Red Cross will use the LOGIC software application to track the inventory and disposition of the nearly 4.5 million units of recovered plasma Red Cross manufactures annually.

5D recently received clearance from the U.S. Food and Drug Administration to market the LOGIC system. The organizations expect to implement the first module of LOGIC in all Red Cross regions beginning within the next several months.

About American Red Cross

The American Red Cross is dedicated to saving lives, easing suffering and restoring hope at home and around the world. Currently operating on a budget of $2.7 billion, the Red Cross annually mobilizes relief to the victims of more than 67,000 disasters nationwide and has been the primary supplier of lifesaving blood and blood products in the United States for more than 50 years. In 2001, the Red Cross also trained almost 12 million people in vital lifesaving skills, provided direct health services to nearly 2.6 million people and delivered more than 21 million locally relevant community services. The organization also assisted international disaster and conflict victims in close to 40 locations around the globe, and its emergency communication centers processed 1.2 million calls in support of U.S. military families.

About Fifth Dimension Information Systems

Fifth Dimension Information Systems (5D), a division of Haemonetics Corporation (NYSE:HAE), is an international leader in the provision of large-scale Oracle software solutions to the source plasma industry and to other entities operating in the regulated healthcare field. To learn more about 5D's and Haemonetics' products, visit the Companies' websites at http:/ or

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BAX Global Supply Chain Services Chosen by Imagistics International Inc.

BAX to Manage Imagistics Warehouse, Distribution Center in Columbus, Ohio

Irvine, CA — March 25, 2003 — BAX Global today announced Imagistics International Inc., a leader in document management solutions, has chosen BAX Supply Chain Services to design and manage a new warehouse and distribution center for its parts and supplies operations in Columbus, Ohio.

The new 217,000 square foot center replaces two separate facilities: one in Newtown, Connecticut, and another in Columbus, Ohio.

BAX and Imagistics are collaborating on a two-phase implementation schedule for the consolidation move, which began during the first quarter of 2003. In the first phase, the parts business was relocated from its Newtown warehouse. Phase two will involve the relocation of the supplies operation from its current facility in Columbus to the new center.

"We anticipate that the consolidation and productivity improvements being implemented will produce savings, as well as increase Imagistics' customer satisfaction," said Sherry Ketcham, BAX Supply Chain Management director of implementation.

"We're working closely with Imagistics and its material handling specialists in the implementation process to optimize inventory flow and efficiency," said John Barbera, BAX Supply Chain Management senior project manager. "BAX is providing a complete IT solution to support the receiving, storing and other fulfillment processes in the facility, which include the BAX warehouse management system and related support applications," he added.

A 45-member staff has been assigned to manage the new Imagistics center, according to Barbera.

"BAX's take-charge attitude has allowed Imagistics to keep focused on running our business and serving our customers," said Dan Maresca, Imagistics director of Materials Management. "We are very pleased with the thoroughness and dedication of the BAX team."

About BAX Global

BAX Global, Irvine, Calif., is a US$1.9 billion transportation and supply chain management company offering mode-neutral logistics management for business-to-business shippers through a global network of over 500 offices in 123 countries. In North America, BAX Global offers guaranteed and standard delivery to every major North American business community in addition to international distribution and customs compliance worldwide.

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