In Other News...

A selection of recent customer-win announcements from the supply chain community

April 9, 2003  Following is a selection of recent customer-win announcements that have come into the iSource Business newsroom. These press releases are, for the most part, presented as received. Datelines have been edited for consistency, and trademark and similar notations, as well as "forward looking statement" and similar notices, have been removed.

EMC Selects Vsource Again, Adds Europe to Outsourcing Solutions

San Diego  March 24, 2003  Vsource, Inc., a global leader in providing customized business process outsourcing (BPO) services into and across Asia-Pacific, today announced that the Company has entered the European market following the selection by EMC Corporation, the world leader in information storage, of the Vsource expense claims solution for its European operations.

Vsource currently provides its regional expense claims solution to EMC in Asia-Pacific from its shared service centers in Kuala Lumpur, Malaysia and Osaka, Japan. The expense claims solution for EMC Europe also will be provided from Vsource's shared service center in Kuala Lumpur, resulting in lower costs, greater economies of scale and improved efficiencies. Vsource will support the major European languages at the center in Kuala Lumpur.

The multi-year agreement with EMC covers countries across Europe, including the United Kingdom, Ireland, Germany, France and Italy. Vsource expects to provide its claims solution to thousands of EMC employees in Europe.

Using a customized software platform tailored to the specific client's needs, Vsource provides the administration process for expense claims, including online application for claims management, back-end verification and claims processing, interface with client bank accounts to arrange for reimbursements to employees, and regionalized business intelligence reports into a centralized database.

"We are particularly pleased with this latest agreement with EMC for two reasons," said Phil Kelly, Chairman and CEO of Vsource. "First, we have had a very positive experience working with EMC in Asia-Pacific and are pleased to be extending our relationship. Second, our past success and this agreement allow us to enter the European market. This gives us a golden opportunity to demonstrate to companies with business process outsourcing needs in Europe that we can be a tremendous resource for them."

"We feel fortunate to have such a capable partner working with us," said Paul Sanchez, EMC's Vice President of finance for Europe and Asia. "Vsource has saved EMC substantial costs through its outsourcing model, but more importantly, increased the productivity of our workforce to focus on our core initiatives. Vsource's value proposition, accelerated implementation and attention to detail in its delivery of services to us in Asia-Pacific were three key reasons why we have chosen them again in Europe."

The Vsource solution is seamlessly integrated with EMC to assist them in managing employee expenses. Employees can check online to learn a claim's location on the approval hierarchy, to discover when a claim was approved and many additional, convenient features. Meanwhile, EMC's management can ensure that their travel polices and other business policies and procedures are 100 percent adhered to, while their employees are reimbursed in a timely fashion.

About Vsource
Vsource, Inc., based in San Diego, Calif., provides business process outsourcing (BPO) services  under the Vsource Versatile Solutions trade name  to Fortune 500 and Global 500 organizations across the Asia-Pacific region and now into Europe. Vsource Versatile Solutions include Warranty Solutions, Human Resource Solutions, Sales Solutions, and Vsource Foundation Solutions, which include Financial Services, Customer Relationship Management (CRM) and Supply Chain Management (SCM). Vsource operates shared customer service centers (Vsource Customer Centers) in Malaysia and Japan and has offices in the United States, Hong Kong, and Singapore. Vsource clients include ABN AMRO, Agilent Technologies, EMC, Gateway, Haworth, Network Appliance and other Fortune 500 and Global 500 companies. For more information, visit the Vsource Web site:

About EMC
EMC Corporation is the world leader in information storage systems, software, networks and services, providing automated networked storage solutions for organizations across the globe. Information about EMC's products and services can be found at .

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AccuWeather Improves Sales Forecasts with UpShot XE

Configures UpShot in Six Weeks to Create User-Driven Views and Match Processes of Ten Different Lines of Business

Mountain View, CA  March 25, 2003  UpShot Corporation announced today that AccuWeather  which serves millions of people via the Internet, radio, TV and print  has deployed UpShot XE, taking full advantage of MultiProcess Management to create custom views and processes for ten different lines of business in the company. UpShot XE (eXtended Edition) is an enterprise-level CRM solution that integrates with other best-of-breed applications, provides customized views of information, and automates business processes through an innovative workflow engine.

UpShot's MultiProcess Management functionality made it possible for AccuWeather to tailor UpShot to match the different sales process followed by each line of business  all at a fraction of the cost and time required by traditional client-server systems such as Siebel. UpShot is the first Net-native CRM solution with the ability to deliver any number of views and processes for groups involved in sales. In addition, individual users can create the view that suits them best using a simple drag-and-drop configuration tool. Unlike other online services like, UpShot does not restrict users to a single view.

"Sales fuel this company," said Kathy Fiore, CIO of AccuWeather. "UpShot helps us sell more faster by letting us tailor the processes used by each line of business. That makes it easier for the sales people to work with the information they need. Every sales rep can create a personalized view to make entering and retrieving sales-critical information simple."

"We looked at Siebel and Clarify because they could offer this level of customization, but at too high a price," Fiore continued. "Other hosted CRM solutions simply don't offer this level of customization or the ability to adapt as easily to the way salespeople work, whether it's offline or by integrating with Outlook email."

About AccuWeather and
AccuWeather, Simply the Most Accurate, provides a portfolio of products and services through the airwaves, via the Internet, in print and behind the scenes that benefit hundreds of millions of people worldwide. AccuWeather services 15,000 customers in media, business, government and institutions and millions more through AccuWeather also provides content onto more than 1,200 Internet sites including CNN Interactive, CNBC, The Associated Press, The Washington Post and the New York Times.

About UpShot Corporation
The antidote to CRM failure, UpShot Corporation provides a Web-based CRM solution that tightly integrates sales and marketing to help organizations quickly increase their revenues. UpShot ensures rapid and widespread adoption by integrating with popular desktop applications such as Microsoft Outlook email, Word and Excel. At the low and mid-market, UpShot's basic service competes against Microsoft Corporation and  which it beats two out of three times. UpShot XE, an enterprise-level CRM solution that provides advanced integration, customized views, and automated business processes competes against Siebel and Peoplesoft at the high end of the market. Founded in 1996, UpShot is based in Mountain View, California. The company's thousands of customers include American Airlines, CDI, GMAC, Hewlett-Packard, and Xerox. For further information, please visit or call 888-700-8774.

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Germany's Largest Railway Operator Deutsche Bahn Selects TIBCO to Create Digitized Train Stations

TIBCO's Integration and Business Process Management Solutions Provide Backbone for Major European Train Station Automation

Palo Alto, CA, and Munich, Germany  March 25, 2003  TIBCO Software Inc., a leading enabler of real-time business and the leading independent business integration software company in the world, as demonstrated by market share and analyst reports, today announced that German railway operator Deutsche Bahn, a 15.7 billion Euro company that operates 5800 train stations throughout Germany, has deployed TIBCO's business integration solutions to create a real-time information distribution system.

"Deutsche Bahn is forging ahead with across-the-board modernization measures, and this project represents one more step in the creation of high standards of service to benefit our customers," said Wilhelm Meurer, head of Deutsche Bahn AG's Station Competence Center.

The project  known as the Verkehrszentrale System Project  is using TIBCO solutions to integrate and manage a vast range of service, safety, cleanliness and traveler information as well as the information generated by facility management applications at individual stations on the network. The Verkehrszentrale system will coordinate this information and transfer mission-critical data to the relevant traffic center team. The solution has been deployed across stations on the Aachen line, including Aachen station itself. Eventually the system will be rolled out across Deutsche Bahn's entire network.

"TIBCO is proud to help Deutsche Bahn offer world-class transportation in time for the 2006 World Cup," said Vivek Ranadive, chairman and chief executive officer, TIBCO Software Inc. "Deutsche Bahn is the latest customer in the transportation and logistics market segment to turn to TIBCO for the type of specialized integration expertise needed for safe, successful and rapid project completion."

About TIBCO Software Inc.
TIBCO Software Inc. is the leading independent business integration software company in the world, demonstrated by market share and analyst reports. In addition, TIBCO is a leading enabler of real-time business, helping companies become more cost-effective, more agile and more efficient. TIBCO has delivered the value of real-time business, what TIBCO calls The Power of Now, to over 1,900 customers around the world and in a wide variety of industries. For more information on TIBCO's proven business integration, business optimization, and enterprise backbone solutions, TIBCO can be reached at 650-846-1000 or at +44-0-20-7964-3700 or on the web at To access all European press releases, please go to: TIBCO is headquartered in Palo Alto, CA.

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Topcon Omni Systems Selects ThreeCore for Procurement Services

Danvers, MA  March 25, 2003  Topcon Omni Systems selected ThreeCore to assist in sourcing castings for their advanced line of ophthalmology equipment. Driven by a highly competitive market, Topcon utilized ThreeCore's material expertise and extensive supply base to identify qualified sources of supply. The goals of the program were to lower costs, reduce the number of suppliers, and receive finished castings.

ThreeCore identified suppliers from Pennsylvania, Florida, Wisconsin, and Ontario to compete for Topcon Omni Systems' production contract. ThreeCore helped its customer narrow down the field to two highly competitive suppliers. The contract was awarded to a full-service supplier, resulting in an 18 percent material cost reduction. Topcon Omni Systems' supply chain was reduced from five suppliers to one.

"We chose ThreeCore as a result of their expertise in sourcing production materials." said Ben Needleman, Controller of Topcon Omni Systems, "We have a small procurement team and we do not have the resources to conduct the extensive supplier search that ThreeCore used to identify qualified foundries. Their team is also helping us with the implementation phase of the program to make sure that the transition to a new supplier is seamless."

"Topcon Omni Systems' runs a lean operation and cost reduction is imperative to their business," stated Tom Petersen, President of ThreeCore. "Our specialization in sourcing customized materials such as finished castings allowed us to work very effectively with their team. In the end, we were able to select a highly qualified supplier and provide our customer a 39 percent return on investment.

Topcon Omni Systems, Inc.
Topcon Omni Systems is a leader in the manufacture of chairs, stands and delivery systems for the Ophthalmic Industry. The Omni Delivery Systems create a state-of-the-art working environment. The systems provide functionality, flexibility and efficiency for any eye care facility. Topcon Omni also has the ability to tailor any Omni System with custom cabinetry to accommodate the practitioners' needs.

ThreeCore, Inc.
ThreeCore is a professional procurement firm that enables manufacturers to source and manage production materials more efficiently. The company provides a range of services including project management, staff augmentation, and procurement outsourcing. ThreeCore's technology, audited supply base and expertise in sourcing production materials allow its customers to substantially reduce material costs.

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West Marine Expands Supply Chain Relationship with SPS Commerce

SPS Integrates BoatU.S. Suppliers to Maintain Uninterrupted Electronic Supply Chain Service for Boating Industry Retail Leader

St. Paul, MN  March 25, 2003  SPS Commerce Inc., the leading Supply Chain Integration Service provider, announced today the expansion of their supply chain automation and optimization relationship with West Marine, the nation's largest boating supply retailer.

The expansion is a result of the January 2003 acquisition by West Marine of the retail, mail order and wholesale components of BoatU.S., the nation's second largest boating retailer.

With the acquisition, West Marine must now manage supplier relationships for 320 West Marine and BoatU.S. stores from coast to coast, as well as an established mail order service from BoatU.S. Due to the already successful relationship managing over 400 suppliers, West Marine turned to SPS Commerce to seamlessly migrate the BoatU.S. supplier base in an accelerated time frame of less than a month.

"Our position as the leading boating supply retailer is based on a tremendous track record of delivering quality merchandise at competitive prices while continuing to grow our business throughout the country. A significant component of that success comes from the quality and effectiveness of our supply chain strategy," said David Schenk, Chief Information Officer of West Marine. "It was important for us to maintain our high level of supply chain operations during the integration of BoatU.S. into our organization. SPS Commerce handled this challenge with the same excellence they have demonstrated with all of our programs, providing peace of mind during a strenuous time."

The relationship with SPS Commerce and West Marine began in 2000, when West Marine was looking for a cost-effective and easily manageable way to electronically integrate their vendor community into their supply chain. To date, SPS has tested and integrated over 400 suppliers for West Marine. Recently, West Marine utilized SPS Commerce to integrate an additional 120 vendors from the BoatU.S. acquisition in just a 30-day period.

"For most enterprises, enablement is not a one-time event but often a series of events," said Archie Black, SPS Commerce CEO. "Whether it be the addition of new documents, an increase in the number of service offerings such as catalog or new order management models, or in this case an expansion in the number of suppliers through increased business, enterprises require a supply chain partner who can grow with their needs throughout the process. We are excited to expand our relationship with West Marine and look forward to continuing to be an important contributing factor to their success."

About West Marine
West Marine, Inc. is the nation's largest specialty retailer of boating supplies and apparel with 321 stores in 38 states, Puerto Rico and Canada, and more than $500 million in annual sales. The Company's highly successful Catalog and Internet channels offer customers approximately 50,000 products, far more than any competitor, and the convenience of being able to exchange Catalog and Internet purchases at its retail stores. The Company's Port Supply division is the country's largest wholesale distributor of marine equipment serving boat manufacturers, marine services, commercial vessel operators and government agencies.

About SPS Commerce
SPS Commerce is the leading provider of hosted supply chain integration services. The company specializes in managing trading partner enablement and management programs to increase the depth and/or breadth of integration with trading partners  especially small and mid-sized partners. Our solution has helped key enterprises, including more than 80 large retailers and distributors, electronically enable and integrate over 45,000 trading partners into their e-supply chain. For more information, visit or call (651) 603-4400.

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Growing Number of Global Companies Leverage SAP NetWeaver to Reduce Total Cost of Ownership of IT Systems

Companies Such as Wrigley, Rohm and Haas Company, and Salzgitter AG Utilize SAP NetWeaver Capabilities to Conduct Strategic Integration of Heterogeneous IT Landscapes

Orlando, FL  March 24, 2003  SAP AG today announced growing customer adoption for SAP NetWeaver technology platform, the leading integration and application platform designed to drive lower cost of ownership across heterogeneous IT landscapes. Following on the recent launch of SAP NetWeaver in January, customers such as Wrigley, Rohm and Haas, and Salzgitter AG have recognized the strategic importance of a comprehensive technology platform to integrate people, information, and business processes across technologies and organizations. The announcement was made at the SAP Business Information Warehouse (BW) & Enterprise Portal (EP) Conference in Orlando, Fla., being held from March 24 to 26.

SAP NetWeaver delivers a complete, open, and flexible infrastructure that allows companies to easily integrate SAP and non-SAP applications. SAP NetWeaver, which serves as the platform for all SAP solutions, also allows customers to create and improve business processes across their value chain without changing the underlying technology foundation.

Rohm and Haas Company
Rohm and Haas, a worldwide producer of specialty materials, is moving toward strategic SAP NetWeaver adoption with an existing number of the platform's building blocks in place, including SAP Enterprise Portal and SAP Business Intelligence (SAP BI). With the SAP NetWeaver platform, Rohm and Haas can easily tie these solutions together in a flexible and comprehensive technology platform based on Web services and other standards to better leverage applications and technologies.

"In today's changing business environment, it's important to have a complete, open, and flexible infrastructure in place," said Anne Wilms, CIO at Rohm and Haas. "SAP has addressed this need with the introduction of SAP NetWeaver."

Salzgitter AG
Salzgitter AG, a leading European steel and technology group and an SAP customer since 1981, is using SAP NetWeaver to develop new sales processes. The SAP NetWeaver platform will allow Salzgitter's external customers in the automotive and construction industries and in-house subsidiaries to analyze sales through Web reporting. This new integrated function, supported by the platform, will help Salzgitter optimize its sales process, enabling customers to rapidly place orders, check production status, and make specific alterations to their orders.

SAP NetWeaver integrates solutions Salzgitter relies heavily on  including mySAP Enterprise Portal, mySAP Business Intelligence, the e-commerce capability of mySAP Customer Relationship Management (mySAP CRM), the cFolders document management capability of mySAP Product Lifecycle Management (mySAP PLM), SAP Exchange Infrastructure, and various backend systems  to create a comprehensive open platform for both external customers and internal users alike.

"We're moving forward to leverage SAP NetWeaver as our strategic integration and application platform in supporting new business processes," said Guenter Konig, CIO at Salzgitter AG. "SAP NetWeaver helps drive new efficiencies through integration."

The Wrigley Company, a recognized leader in the confectionery field and the world's largest manufacturer of chewing gum, markets its world-famous brands in more than 150 countries. Wrigley, whose brands include Doublemint, Juicy Fruit, Winterfresh, Extra, Freedent, Orbit, Eclipse and Airwaves is currently utilizing SAP R/3 software, mySAP Enterprise Portal, and mySAP Business Intelligence to leverage knowledge and experience across its global enterprise. With SAP NetWeaver, Wrigley can easily integrate these solutions in one platform to drive lower total cost of ownership (TCO).

"SAP is moving in the right direction with the introduction of SAP NetWeaver. The consolidation of the solutions into a single comprehensive technology platform will make integration much easier," said Nick Moore, director of global program management at Wrigley. "Based on our evolving business demands we can purchase and deploy the various platform components as needed and be assured of seamless integration."

SAP NetWeaver was also designed to be fully interoperable with Microsoft .NET and IBM WebSphere (J2EE), providing customers with flexibility to manage heterogeneous infrastructures, minimizing complexity, and reducing total cost of ownership.

"Customers today are looking for a flexible, complete technology platform that will help drive new value out of their existing investments, both SAP and non-SAP," said Shai Agassi, member of the executive board, SAP. "With SAP NetWeaver we've given organizations an integrated set of technologies that allows them do drive this new value, leveraging their existing investments into systems, peoples' skills, and business relationships."

About SAP NetWeaver
The SAP NetWeaver technology platform is a comprehensive integration and application platform that helps reduce companies' total cost of ownership (TCO). It facilitates the integration and alignment of people, information, and business processes across organizational and technological boundaries. SAP NetWeaver easily integrates information and applications from virtually any source. It interoperates with and can be extended using the primary market technologies: Microsoft .NET and IBM WebSphere. SAP NetWeaver is the technical foundation for mySAP Business Suite and SAP xApps family of packaged composite applications and ensures maximum reliability, security, and scalability, so your mission-critical business processes run smoothly. This Web services-based platform offers a comprehensive, tightly integrated set of capabilities and takes companies into the future by laying the foundation for innovative cross-functional business processes that helps companies grow.

About SAP
SAP is the world's leading provider of business software solutions. Through the mySAP Business Suite, people in businesses around the globe are improving relationships with customers and partners, streamlining operations, and achieving significant efficiencies throughout their supply chains. Today, more than 19,300 companies in over 120 countries run more than 60,100 installations of SAP software. With subsidiaries in over 50 countries, the company is listed on several exchanges including the Frankfurt stock exchange and NYSE under the symbol "SAP." Additional information at

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Oracle Continues to Help Organizations Benefit from Oracle Customer Relationship Management

Customers across a Variety of Industries Benefiting from Oracle's Integrated Suite and Focus on Business Processes

Redwood Shores, CA  March 25, 2003  Oracle Corp., the world's largest enterprise software company, today announced that an increasing number of customers are realizing the benefits of Oracle Customer Relationship Management software. Industry leading companies such as United Asset Coverage, MessagePro, Altec, National Instruments, Novo Nordisk Engineering A/S, TelecomItalia Mobile, Underwriters Laboratories Inc., Interflora, and Sealing Devices are leveraging the CRM applications of the Oracle E-Business Suite to increase efficiencies, improve business processes, and consolidate customer information, all leading to better, more profitable customer relationships.

United Asset Coverage
United Asset Coverage, Inc. (UAC), a leading provider of integrated telecommunications and data networking maintenance services recently completed an ROI study that shows the company has saved over $3 million US during its first year of using Oracle CRM applications, including Oracle TeleService, Oracle Advanced Outbound, Oracle Collections, Oracle Interaction Center Intelligence, and Oracle Service Contracts, in its Client Service Center (CSC). UAC not only saw improvements in a variety of key customer facing business processes, but was also able to better align its CSC with UAC's core business of customer care.

Using Oracle CRM, UAC has specifically captured more revenue due to the ability to provide more timely quotes, improved its follow through on aged receivables due to integration with the Oracle's back office financial applications, and reduced days sales outstanding by over 33 percent. Furthermore, UAC saved money and improved customer service call quality by keeping the function in-house and achieved greater efficiencies in invoicing, contract analysis and collections due to better contract set up.

"We have one view of our clients and any interaction they have with UAC, from the new client contract through client management, right into invoicing," said Brad Snook, vice president of client relationship management at UAC. "We intend to use these close relationships, and the ease of doing business with UAC, as a competitive advantage. No company will offer better client service and support than UAC."

UAC's full ROI study can be found at:

MessagePro, one of the largest telephone messaging services in the United States, also recently went live on Oracle CRM. The company provides 24x7 telephone coverage for businesses needing extended hour telephone coverage, emergency message dispatch, message screening, primary telephone answering support, supplemental telephone answering support, corporate reception, order entry support and other similar services. In the late 1990s, the merger of several smaller local messaging companies resulted in the formation of MessagePro and created for the new organization to consolidate seven call centers into one. In order to consolidate data and develop new automated business processes MessagePro turned to the Oracle E-Business Suite and Lucidity Corp. for consulting services.

Since going live on Oracle TeleService, Oracle Advanced Inbound, Oracle Scripting, and Oracle Service Contracts in late 2002, MessagePro has already 4,000 customers and 100 agents up on its new answering service platform at its call center in Houston, Texas. With the new Oracle system, operator error is down dramatically as each call is scripted, helping ensure accurate handling. Based on this success, MessagePro will be rolling out Oracle Advanced Outbound in the coming weeks to automate its dispatching process.

Sealing Devices
Improving communication and business processes drove Sealing Devices, Inc., a leading provider of sealing products like o-rings, gaskets and EMI shielding, to implement Oracle CRM. To effectively manage its growing customer base, and increase sales without significantly increasing sales and support staff, Sealing Device's executives realized that they would need to make dramatic technology and business process changes. They needed a way to manage the full sales cycle, improve communication between the inside and outside sales organizations, and integrate the sales process with traditional ERP applications.

Ultimately, Sealing Devices chose Oracle CRM because it offered a single database CRM system that spanned all sales, support, operations and accounting staff. Sealing Devices chose Oracle Sales Online and Oracle TeleSales to help improve the sales process and forecasting through better communication and management of leads and opportunities, while Oracle Quoting and Oracle Order Management were chosen to help improve quote turnaround and order processing.

"Prior to implementing Oracle CRM, the customer name, address, and contact information was manually entered into three different systems by three separate departments (ERP, Contact Management, and Homegrown Quoting) before a quote could be generated. There is now one system of record. Customers get quotes faster and we have reduced manual maintenance costs by 66 percent because quotes are automatically converted into booked orders in one click," said Patrick Harris, IT Director of Sealing Devices, Inc. "Our inside sales staff has more time to service customers, and our outside staff is always informed with the latest information. Using the 360 degree view of customer data given by Oracle Customer Intelligence, and Oracle Sales Intelligence, we now have the ability to manage our business in real-time and not just look into the past."

Based on its success with Oracle CRM, Sealing Devices next plans to implement Oracle iStore, Oracle iSupport, Oracle iReceivables, and Oracle iProcurement as it continues its evolution into an e-business.

About Oracle

Oracle is the world's largest enterprise software company. For more information about Oracle, visit our Web site at

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NSK Americas Chooses over Siebel Systems

Multi-Year Commitment Brings Sales Success to Multiple Divisions of Established Manufacturing Powerhouse

San Francisco  March 25, 2003, the market leader in online customer relationship management (CRM), today announced that NSK Americas, a world-class producer of ball and roller bearings, is deploying Enterprise Edition across three operations in the United States and Canada. The company chose over Siebel Systems. NSK Americas' two-year contract covers users in its sales, marketing, customer service, manufacturing, and engineering groups.

"When we were researching CRM options, we were drawn to's unique mix of functionality, flexibility and immediate benefit," said Thomas Rouse, president of NSK Precision America. "The results have proved us right. Thanks to our cross-functional teams became more efficient and productive. Now fewer leads fall through the cracks, while reps are freed to spend more time actually selling to our customers."

With a distributed sales force but no centralized system for managing and retaining customer information, NSK turned to to help increase operational efficiency, decrease ramp-up time for new reps, and ensure ownership of customer data when personnel moved on. Minimizing capital expenses associated with CRM deployment, three divisions of the manufacturing powerhouse rolled out Enterprise Edition to cross-functional teams focused on certain territories and markets. Implementation was completed in a month. This has streamlined communication between departments, each of which access a view customized to specific departmental goals and requirements. In addition, NSK can now capture and track all opportunity information with Enterprise Edition, thereby eliminating lengthy email chains.

"Core functionality, integration capabilities, flexible customization, ease of use, return on investment delivers the elements essential to CRM success," said Marc Benioff, chairman and CEO of "And, unlike Siebel, delivers within an online utility model that makes financial sense to large enterprises like NSK. will continue to focus on meeting the needs of large enterprise companies as we enter our path towards profitability."

A recent Gartner survey found that 42 percent of all enterprise CRM software licenses purchased are never deployed (Gartner Group, March 2003). In contrast,'s utility model delivers robust CRM technology on a pay-as-you-go basis for immediate success. currently has over 6,000 customers and 80,000 users in 107 countries, making it the world's most successful application utility.

About builds and delivers customer relationship management (CRM) applications as scalable online services. The product suite  Team Edition, Professional Edition, Enterprise Edition, Wireless Edition and Offline Edition  gives companies of all sizes a complete 360-degree view of the customer. The company's award-winning CRM solutions provide integrated online sales force automation, customer service and support management, and marketing automation applications to help companies meet the complex challenges of global customer communication. has received considerable recognition in the industry, including Editors' Choice and two Five-Star ratings from PC Magazine, two Deploy Awards from InfoWorld, Red Herring 100, Upside Hot 100, Investor's Choice Award from Enterprise Outlook, Editors' Choice from TMCLabs, Top 10 CRM Implementation from Aberdeen Group, and InfoWorld's 2001 CRM Technology of the Year. Founded in 1999, is headquartered in San Francisco, with offices in Europe and Asia.

About NSK Americas

NSK is a world-class producer of ball and roller bearings. Established in 1916, NSK became one of the leaders in the bearing industry because of an intense commitment to engineering research, dedication to modern manufacturing processes and an obsession for quality. Headquartered in Ann Arbor, Michigan, NSK Americas is a U.S. industry leader in the marketing, design and manufacture of anti-friction bearings, precision machinery and parts, mechatronics and automotive products. NSK is available 24/7/365 to service all your needs.

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