In Other News...

A selection of recent solution-related announcements from the supply chain community.

May 8, 2003 — Following is a selection of recent solution-related announcements that have come into the iSource Business newsroom. These press releases are, for the most part, presented as received. Datelines have been edited for consistency, and trademark and similar notations, as well as "forward looking statement" and similar notices, have been removed.

Pivotal Ships Pivotal 5

Pivotal Delivers the Only CRM Product Designed to Meet the Unique Needs of the Mid-Enterprise Market

Vancouver, BC — April 29, 2003 — Pivotal Corporation, today announced the general availability of Pivotal 5 — the only customer relationship management (CRM) product that meets the unique requirements of midsize enterprises. Pivotal 5 is built on a highly flexible, meta-data driven architecture, with a robust set of CRM capabilities, and is sold and implemented in the way that midsize enterprises want to buy and deploy. Pivotal 5 features a new product for complex solution selling, integrated world-class marketing automation capabilities via Pivotal MarketFirst, a new user interface, and major improvements across the platform to increase usability, enhance speed-to-customization and improve productivity.

"Midsize enterprises demand a powerful, highly flexible platform and a full set of CRM applications," said Bo Manning, president and CEO, Pivotal. "Pivotal 5 was developed in close collaboration with our customers around the world. These collaborative customer relationships coupled with our deep market expertise have allowed us to further extend our industry lead with the release of Pivotal 5 — this is the only CRM product suite that enables organizations to deploy powerful, highly flexible applications that meet their unique CRM requirements."

For Farm Credit Services of America, one of the largest farm credit organizations in North America with $7 billion in assets, selecting a CRM product with breadth of functionality and easy-to-use customization tools was essential to the company's high quality growth philosophy. According to Jim Greufe, director of CRM, Farm Credit Services of America, "Our CRM requirements drastically surpassed the capabilities offered by software vendors providing simple, highly limited software. And going with the biggest, broadest CRM products that are far too rigid and far too difficult, time-consuming and expensive to implement was not an option for our business needs either. Pivotal is the only CRM vendor that could meet our expanding and evolving CRM requirements at a price that made sense from both a product and services perspective. We congratulate the company on the release of Pivotal 5."

Unparalleled Flexibility for the Midsize Enterprise

According to Jesper Andersen, EVP, Products, Pivotal, "Pivotal 5 is the largest, most significant product release in the company's history, with more than fifteen months of development efforts across the entire suite. We have architected this new release to help companies market more effectively, sell with ease and accuracy, and deliver smart customer service across multiple channels — all in a highly intuitive, personalized and productive way."

Midsize enterprises are constantly evolving to capture market and business opportunities as they arise. As a result, their CRM software must be highly flexible and quickly adaptable to fit their unique business processes and business process changes. Built on a Microsoft .NET foundation, and embracing the latest industry standards around Web services, the Pivotal 5 Architecture ensures that customers receive a highly flexible, scalable and easily deployable solution that delivers richest levels of interactivity, and collaboration across the enterprise.

In addition, Pivotal 5 continues the tradition of supporting all aspects of customization, so that when a customer makes modifications to Pivotal products, or upgrades to newer releases, all aspects of the changes including data entities, form definitions and full business logic are synchronized together with normal enterprise changes. Customizations can be made in one central location and then seamlessly distributed to all satellites and end users via Pivotal Synchronization solutions. This unique and highly differentiated aspect not only preserves customizations, but ensures low TCO by reducing upgrade and update time and costs.

Pivotal 5 is built and optimized with a deep understanding of the roles and usability requirements faced by midsize enterprises. It offers a range of access methods, including rich and thin browser-based and wireless options that can be deployed separately or in combination, depending on user roles and business needs. Pivotal also offers proven mobile capabilities to ensure maximum user effectiveness in disconnected environments. No other CRM vendor is delivering this range of access methods to address the varying usability requirements that midsize enterprises face.

A Complete Set of Applications

Midsize enterprises are also looking for a single vendor to meet their complete CRM requirements with CRM applications and infrastructure that can be easily deployed as a standalone solution to start, and as an end-to-end CRM suite deployed in phases. They don't have the budget, resources or risk tolerance necessary to purchase multiple products from various vendors, and then engage in a lengthy, expensive integration effort to piece them all together. They want it to be simple, standards based, and cost-effective. Pivotal 5 offers a robust suite of marketing, sales, service, PRM and interactive selling applications that allow midsize enterprises to start and succeed at CRM — at their pace.

Pivotal Marketing 5

Midsize enterprises have substantial marketing automation requirements, but have been traditionally constrained with costly, difficult to deploy solutions. Pivotal 5 brings powerful, easy-to-deploy and easy-to-use marketing automation capabilities directly to the midsize enterprise. Pivotal Marketing 5 features Pivotal MarketFirst — a comprehensive product for end-to-end management of multi-channel campaigns and marketing processes. It reduces both the cost and time to create smart, multi-wave, personalized campaigns and significantly increases the ability to deliver better leads to the right sales resources at the right time. With Pivotal 5, Pivotal MarketFirst can be deployed either as a standalone solution, or as a product tightly integrated with the Pivotal CRM suite.

According to Anurag Khemka, general manager and vice president, marketing products, Pivotal, "In today's challenging economy, smart companies understand the importance of maximizing returns on every marketing dollar spent. Pivotal MarketFirst allows companies to increase marketing efficiencies, improve their sales funnel, stimulate new customer spending and reduce churn. This product is a natural extension for customers that have already implemented a sales automation solution. As a result, we are seeing strong interest in the Pivotal customer base for Pivotal MarketFirst."

Pivotal Sales 5

Pivotal Sales 5 is designed with usability, flexibility and functionality in mind to improve sales efficiencies and effectiveness, lower the total cost of sales, and enhance revenue. It features Pivotal Assisted Selling — a new product that combines sales automation, guided selling, complex quote creation and price/product configuration in a single out-of-the-box application. Users can quickly configure products and services with flexible and intuitive guided selling capabilities, and then easily create, propose and automatically expire multiple quotes per opportunity that contain up-to-date products, services and pricing.

With this new product, it's possible to give customers a continuous, consistent and collaborative sales experience regardless of whether they are using a Web portal to configure products and services themselves, interacting with telesales agents in a contact center, or engaging directly with field sales representatives. The same assisted selling functionality and user experience is available across all channels. Pivotal 5 Sales, including Pivotal Assisted Selling, offers proven well-developed data synchronization capabilities, and can be used in disconnected environments, a critical requirement for field sales.

According to Joe Galvin, vice president and research director, Gartner Research, "Salespeople will only use applications that help them to increase their sales, improve their productivity and help them achieve plan. Assisted selling is an application that gives organizations the ability to seamlessly integrate and support their sales processes across multiple sales channels, including customer-facing, inside sales and field sales. Assisted selling offers value-added features to help mobile sales people sell more effectively, while minimizing quoting errors."

Pivotal Service 5

Pivotal Service 5 gives midsize companies the tools and applications to deliver smart, fast and cost-effective service interactions across every communication channel. It features Pivotal eService — a completely redesigned and highly intuitive Web self-service portal giving users one-click access to information; simple, easy-to-use self-service reports to keep track of orders, incidents, contracts and service level agreements; quick product registration capabilities; and full text search to help customers solve their problems quickly. This release also introduces a personalized message center that presents customers with alerts and time sensitive information.

Pivotal Contact Center 5

A smart contact center strategy can significantly improve the top and bottom line for a midsize enterprise — it's the epicenter of the customer relationship and it's where smart marketing, selling and servicing converge everyday to create satisfied customers and build a positive customer and brand experience. Midsize enterprises are looking for flexible contact center applications that are both easy-to-customize and easy-to-integrate with intra- and extra-enterprise applications and data sources. Flexibility is about making the contact center software and business processes work the way the organization requires.

Pivotal Contact Center is a highly flexible application that gives contact center agents in midsize enterprises the tools and information they need to be able to respond to a wide variety of requests. This rich, high performance application provides agents with an intuitive interface, a logical layout and one click access to all the information contacted both within the Pivotal CRM software suite, and from other legacy systems. Agents are empowered with capabilities to handle blended sales, marketing and service interactions — critical activities that reduce costs and increase revenue. The newest release of Pivotal Contact Center includes performance enhancements to further extend its ease-of-use, and ease-of-customization and ensure that companies receive a solution that is precisely tailored for their contact center needs.

Pivotal Contact Center also gives midsize enterprises a choice when it comes to their contact center deployment. It can be either implemented as a standalone desktop application; as an integrated suite that leverages existing telephony investments using the latest Intel call processing technologies; or as a unified platform based on latest interaction management technologies from Interactive Intelligence.

Pivotal Partner Management 5

Pivotal Partner Management 5 includes two modules with enhancements to improve usability, flexibility and partner effectiveness. Pivotal Partner Manager gives channel managers an intuitive application with tools that simplify partner recruitment and management and quickly route leads, while allowing users to analyze and evaluate partner performance based on experience, customer satisfaction and revenues. Pivotal ePartner, a Web-based partner portal is designed to optimize partner effectiveness with inter-enterprise collaboration tools and technologies that improve marketing, sales, and service activities to joint customers. By extending these collaborative capabilities to partners, companies can reduce service costs, reward high performing partners and enhance end customer satisfaction.

Ease of Implementation — An Imperative Requirement

For midsize enterprises, ease of implementation, including customization and integration, user adoption and overall low total cost of ownership is critical. Manning continues, "Not only have we unveiled the most substantial product release in the company's history, but we are also radically changing the way that we deliver software to our customers. We believe that midsize enterprises are looking for easy ways to get started in CRM with the ability to grow into a powerful, fully customized and highly integrated solution. That's why we are architecting ourselves to reduce the costs, risks, and IT resource requirements for companies to start and succeed in CRM. We now offer all of our products in both hosted and on-premise modes, provide standard licenses or monthly payments, and can deliver super low-cost professional services from Pivotal India."

No other competitor is attempting to solve the risks, costs, and IT resource constraints for the mid-enterprise market. The humongous CRM vendors are producing very powerful, but ultimately very costly, complex solutions. The shrink-wrapped CRM vendors are producing cheap, but ultimately very limiting, solutions. In short, Pivotal will be as easy and inexpensive as type solutions to start; but will offer the power and flexibility of Siebel as a growth path. Pivotal's new services approach and go-to-market programs will be launched in May.

About Pivotal Corporation

Pivotal Corporation is the only CRM company that is 100 percent purpose-built to serve the demanding requirements of midsize enterprises — a powerful, highly flexible application platform, a complete set of CRM applications, and low cost results producing implementation services. Pivotal delivers software and services that produce meaningful increases in revenues, margins and customer loyalty for companies and business units in the revenue range of $100 million to $3 billion. More than 1,500 companies around the world use Pivotal including: CIBC, Centex Homes, HarperCollins Publishers, Hitachi Telecom Inc., Premera Blue Cross, Royal Bank of Canada, Southern Company, and Vivendi.

Pivotal's complete CRM software suite includes a powerful application platform and capabilities in marketing, sales, service, contact centers, partner management and interactive selling. For more information, visit

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IDS Scheer Announces New Version of ARIS Process Performance Manager

ARIS PPM 3.0 Allows For Quicker, More Flexible Measurement of Process Performance

Berwyn, PA — April 29, 2003 — IDS Scheer, Inc., the leading provider of business process excellence services and tools, today announced the availability of ARIS PPM 3.0, a new version of ARIS' Process Performance Manager, designed to measure and evaluate the efficiency of a company's processes, improve quality and reduce costs.

"We have designed ARIS PPM 3.0 with the utmost flexibility so users can lay the foundation for process-based corporate performance management," commented Dr. Mathias Kirchmer, President and CEO of IDS Scheer, Inc. "ARIS PPM 3.0 provides all levels of management with an integrated view of the company's performance by measuring and analyzing processes and helping companies optimize their business processes and achieve measurable success." According to Dr. Kirchmer, international customers such as E.on, Hapag-Lloyd and CTS are already successfully using ARIS PPM 3.0.

Process mining is another key feature of ARIS PPM 3.0. An automated analysis method allows the system to automatically detect problem areas in the business processes under analysis. This significantly reduces the search time for identifying weak spots. Deviations such as variation intervals and deviations from plan are reported effectively and continuously, which allows those responsible to introduce prompt and targeted counter measures. Thanks to long-term improvements in the quality of their processes, ARIS PPM offers users a significant competitive advantage, which they can also pass on to their end customers.

In addition, an Online Monitoring module works on the "Track and Trace" principle, and allows the status of individual processes to be queried or continuously monitored.

ARIS PPM 3.0 also enables companies to develop a comprehensive process performance plan, which gives process managers an up to date view of all business data at any time. All process data is not only presented clearly, but is also linked to other key business performance indicators such as "Sales" and "Customer Satisfaction". This makes it easier to detect cause and effect chains between process performance and future quarterly results.

For additional information and pricing, contact or visit

About IDS Scheer, Inc.

IDS Scheer, Inc. is the global leader in providing business process consulting and software solutions. With more than 1,500 employees worldwide, IDS Scheer combines innovative technology with a range of vertical market expertise to help organizations create bottom line effects through their business process initiatives, such as General Process Improvement, Enterprise Architecture, E-business, Supply Chain Management, Customer Relationship Management and Enterprise Resource Planning. The company's ARIS product suite is the market leader in business process management, including the award-winning ARIS Toolset and ARIS Process Performance Manager (PPM) which are used by many Global 1000 organizations worldwide, and consistently recognized by the industry's leading technology analyst groups. The company was founded in 1984 by August-Wilhelm Scheer, and now advises some 3,000 clients in more than 50 countries through its network of subsidiaries and partners. For more information, visit

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New SmartSTRATEGY Reporting Tools Accelerate Analysis Enterprise Planning

Software from Strategic Systems Provides Managers with Fully Customizable Reporting for Quickly Determining Optimal Operating Conditions

Evanston, IL — April 29, 2003 — Strategic Systems International announced enhanced reporting capabilities today for its SmartSTRATEGY enterprise planning software. Managers from interrelated manufacturing processes can create and save unlimited ad hoc SmartSTRATEGY reports for developing optimal scenarios for equipment utilization, product distribution and inventory planning.

SmartSTRATEGY is a comprehensive enterprise strategy and manufacturing planning system. The system provides process manufacturers with recommendations on facility and equipment rationalization, customer and product rationalization, manufacturing planning, inventory planning and distribution planning. SmartSTRATEGY users can create multiple "what-if" scenarios to simulate actual conditions and constraints to develop recommendations for: optimal manufacturing volumes by product, machine, and time period; optimal distribution volumes by product, facility and time period; and optimal inventory volumes by product, facility and time period

SmartSTRATEGY's enhanced reporting tools use configurable filters, pivot tables, charts and graphs. Managers from disparate areas of the enterprise — production, logistics, sales, finance, etc. — can interpret scenario results using fully customizable data filters. Any number of these filters can be saved in a user profile and run against multiple sets of data, which saves managers the time and effort of recreating and reformatting specialized reports for each planning cycle.

"SmartSTRATEGY's new reporting tools are easy to customize and accessible to users from any functional area of the business," said Shoaib Abbasi, President of Strategic Systems. "This makes business analysis faster and easier across the enterprise, enabling managers to maximize profit and seize competitive advantage."

Read more about SmartSTRATEGY features and benefits at

About Strategic Systems International, Ltd.

Strategic Systems International, Ltd., ( provides comprehensive Supply Chain Optimization software specifically developed for process manufacturing and publishing companies. The company's systems provide strategic and operational recommendations that optimize critical processes along the supply chain, improve profitability and enhance customer service. Designed for senior executives and operations managers, the company's suite of decision-support software includes: demand forecasting (SmartFORECAST); enterprise planning, i.e., procurement, manufacturing, inventory and distribution planning (SmartSTRATEGY); production planning (SmartPLAN); plant scheduling (SmartSCHEDULE); available to promise (SmartRESPONSE); trim optimization and slitter scheduling (SmartTRIM); optimal master coil or roll sizing (SmartTRIM"RT); and procurement and inventory management (SmartSTOCK). Strategic Systems is based in Evanston, Illinois. # # #

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TCI Solutions Unveils Inventory Management Package

Mission-Critical Supply Chain Execution Capabilities for Grocery Industry

Chicago — May 1, 2003 — TCI Solutions Inc., a leading provider of enterprise applications for the supermarket industry, today revealed its Inventory Package here at the Food Marketing Institute (FMI) Show.

The TCI Retail Inventory Package is an integrated solution that empowers grocery chains to manage information and execute key supply chain processes.

The Inventory Package consists of four modules that can be implemented at store level, as a group or in various combinations: Perpetual Inventory, Computer Assisted Ordering (CAO), Scan Based Trading (SBT) and Store Order. These modules reside on the Retail Execution System (RES), which is the central data repository and application development platform for TCI Retail solution sets.

The Inventory Package is also fully integrated with strategic pricing and promotion applications. This seamless interface enables chains to easily manage and execute strategic merchandising programs from the point-of-decision to the point-of-sale.

"The combination of Retail Execution System and the Inventory Package addresses the uniquely complex requirements of the grocery industry by aligning inventory acquisition with product sales movement," said Lance Jacobs, chairman and CEO of TCI Solutions. "By delivering complete inventory management capabilities, from back door receiving and ordering to the front end, we are enabling retailers to control inventory — their biggest operational investment.

"Our solution enables stores to maintain optimal stock levels, reduce out-of-stocks, speed the replenishment process, reduce overhead, and maximize item-level profitability."

TCI's Perpetual Inventory Module enables retail store management to track product movement and access actual on-hand quantities for an item or groups of items at any point in time. The application maintains item location, including shelf and backroom stock, automatically updates inventory from receiving, transfers, sales, and supports multiple inventory costing options.

These capabilities ensure retailers have accurate store-level on-hand quantities and costs for goods. Perpetual Inventory helps stores better control their inventory levels, reduce on-hand quantities, minimize out-of-stock situations, identify shrink, and lower inventory value.

The Computer Assisted Ordering (CAO) Module delivers automated inventory replenishment capabilities for each store in a chain. Using TCI's CAO, retailers can determine the optimal order quantities, timeframe and vendor for reordering items, which increases the efficiency and effectiveness of the store-level replenishment cycle.

CAO integrates data from existing point-of-sale (POS) systems, for a complete view of quantities-on-hand. These capabilities empower grocers to improve product freshness, lower out-of-stocks and reduce labor costs associated with managing the replenishment process.

The Scan Based Trading (SBT) Module utilizes POS sales data to aid retailers in reducing inventory in stores. This module allows retailers to implement an SBT model, where vendors own the goods and maintain store-level inventory, based on actual product sales. Chains pay for the goods only when they are sold, according to retailers' POS movement data.

SBT streamlines and speeds the distribution and replenishment processes, and creates a cooperative supply chain relationship among all parties, resulting in improved merchandising, reduced shrink, lower labor/overhead and higher sales. It also improves cash flow and creates savings by eliminating invoicing and associated errors and reconciliation.

The Store Order Module supplies access to real-time item information which grocers use to automatically generate vendor orders at the store level. Based on product data, TCI's solution utilizes handheld radio frequency (RF) devices to create DSD invoices, receivers, and purchase orders to automate the replenishment cycle, thus streamlining back-door operations.

TCI Solutions, founded in 1983, is a leading provider of enterprisewide software and services to supermarket and drug chains. The solutions help manage merchandising, pricing, workforce, financial, and information systems from headquarters down to the store level by improving efficiency and reducing costs. TCI Retail consists of application solutions sets, powerful integration capabilities, an extensible, scalable infrastructure, and central data repository, offering the flexibility and functional depth needed to execute business-critical decisions.

There are more than 400 customers and 15,000 installations worldwide. With headquarters in Tucson, Ariz. and with sales and support offices nationwide, TCI offers a full range of software solutions, consulting, professional services, and technical support. For more information visit:

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Con-Way Announces Three New e-Business Enhancements

Ann Arbor, MI — May 5, 2003 — Con-Way Transportation Services, Inc. (Con-Way) announced today three new e-business enhancements for registered less-than-truckload (LTL) users of its Web site, The improvements include pre-assigned PRO numbers that can be obtained when submitting an LTL electronic bill of lading (e-BOL), online printing of bar-coded shipping labels and auto-delivery of manifest reports via email or fax.

"These improvements are all about saving our customers time and money," said Bryan M. Millican, executive vice president sales and marketing for Con-Way. "By using a pre-assigned PRO number and including that number in their internal documentation, shippers will be able to achieve greater bill-matching and auditing accuracy. Using a pre-assigned PRO will also allow shippers to get an earlier start on tracking their shipment. Customers now have the capability to complete all their shipping documentation, including bar-coded shipping labels directly from their personal computer or work station," said Millican.

Registered customers electing to use the pre-assigned PRO number will also be able to print their shipping labels online at the same time. The shipping labels are designed to print on Avery standard label stock. Shipping labels will show the letters "G" or "D" on the label respectively when the customer elects to use Con-Way Guaranteed or Deferred service during their e-BOL entry. Shippers can still receive a PRO number from their Con-Way driver sales representative.

With auto delivery of manifest reports, registered site users can now have any or all of ten formatted reports auto-generated and sent to them via email or fax. "Shippers can select the manifest report they want and then set the schedule and location of when, where and how many times they want to receive it. The reports can be delivered to one or more e-mail addresses, or to a fax number. It's user defined and Con-Way delivered," said Millican. Files can be received in PDF or spreadsheet format. The changes were effective April 14.

Millican said the company's e-business transaction count is growing and that more and more customers are using the electronic bill of lading function which can be pre-populated with information from a shipper maintained database, allowing for faster e-BOL data entry and greater accuracy. "Customers who use our site recognize the value it brings in time and money saved," he added.

Con-Way Transportation Services, Inc. is a $2 billion transportation and services company that provides time-definite and day-definite freight delivery services and logistics for commercial and industrial businesses. Within the Con-Way family are regional less-than-truckload carriers Con-Way Central Express, Con-Way Southern Express, Con-Way Western Express, Con-Way Canada Express and Con-Way Mexico Express; Con-Way NOW, an expedited carrier specializing in emergency shipment service; Con-Way Logistics, a contract supply chain execution service provider, Con-Way Air, an airfreight forwarder with service throughout the U.S., Canada and Puerto Rico, and Con-Way Full Load, a truckload brokerage service offered throughout the U.S. and Canada.

Con-Way is a subsidiary of Palo Alto, California-based CNF Inc. (NYSE:CNF), a $4.8 billion management company of global supply chain services with businesses in regional trucking, air freight, ocean freight, customs brokerage, global logistics management and trailer manufacturing.

Further information about Con-Way and additional press releases are available via the Internet at

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EDS Launches Comprehensive Retail and Manufacturing Solution for Pending Industry Deadline

Company Offers First Ever Solution to Solve Business Challenges of Sunrise 2005; Solution Required for Long-Term Success of Retail and Manufacturing Industries

Plano, TX — May 5, 2003 — EDS today launched "Sunrise 2005," a comprehensive solution set that enables retail and manufacturing clients to comply with the industry's data renovation deadline of January 1, 2005. Compliance with this mandate and deadline ensures continued operations of global and regional supply chains.

This solution set by EDS' Solutions Consulting line of business is the industry's first-ever offering that ensures retailers and manufacturers meet the Uniform Code Council's (UCC) deadline to expand Universal Product Code (UPC) data structures to a 13-digit field length.

This industry-specific solution set is comprised of service offerings from across the EDS enterprise, including consulting and services focused on assessment, packaging, program management and production; EDS' Best Shore global delivery capability also is used for code remediation and testing, business process change management, and item normalization.

"Many retailers are public companies focused from quarter to quarter," said Chris Sellers, EDS Solutions Consulting Global Leader, Consumer Industries and Retail Global Industry Practice. "Only recently have the major players begun to focus on this looming renovation deadline. What we tell our clients is that for an upfront investment of $100,000 to $150,000 per billion dollars in sales, they can easily realize $700,000 to $1 million in return on investment. This is a change that begins to pay off almost immediately."

In addition to Sunrise 2005, EDS has launched an expanded service offering to move clients beyond the January 1, 2005, UCC compliance to a 14-digit data structure that will support the emerging Global Trade Item Number (GTIN) protocol, allowing complete item identification of any global data carrier to support efficient and seamless international trade.

Sunrise 2005 Compliance Business Benefits

Complying with Sunrise 2005 and GTIN protocols brings several important advantages to trading partners across the supply chain:

  • Time savings: Operational efficiencies accrue as a result of global adherence to the GTIN standards. Products no longer have to be relabeled and product data will no longer have to be recreated or amended. Data synchronization will be possible once all trading partners are compliant.

  • Elimination of errors: Adopting the GTIN format in databases around the world will lead to fewer data failures at receiving; fewer failures during purchase order creation, receiving of products and invoice reconciliation.

Primary cost savings for suppliers results from reducing the following:

  • sales force time handling item data,

  • customer service time dealing with purchase orders,

  • logistics costs,

  • finance time reconciling invoices, and

  • inventory processes.

For retailers, cost reductions result from lowering merchandising time spent handling item data, logistics costs, out-of-stocks, shelf-tag and scan errors, finance time and audit fees reconciling invoices, inventory procedures, and warehouse and receiving time. Sunrise 2005 and GTIN compliance also offers retailers increased speed-to-market and positions the company to do business with progressive trading partners worldwide.

"Preparing our clients for Sunrise 2005 and beyond is a top priority," stated Sellers. "By acting now, retailers and manufacturers will significantly enhance supply chain interaction, driving out lost revenues caused by vendor data misalignment and reducing costs associated with goods handling, logistics, inventory control and financial transactions. Additionally, increased speed-to-market with new items offers suppliers an average of two weeks extra sales per item.

"EDS' Sunrise 2005 and GTIN solutions enable our manufacturing and retail clients to finally move toward implementation and compliance with these industry requirements," continued Sellers. "Not only do we equip them to comply with UCC North American standards well in advance of January 1, 2005, we also ensure they are positioned to take advantage of expanded world trade in the most efficient and cost-effective manner. The return on investment for implementing these changes can easily exceed 100 percent in every case."

According to Christine Overby, senior analyst with Forrester Research, the first movers will broaden their lead in this market: "Firms that get an early start sharing clean data with their trading partners will use money formerly wasted on inefficient processes to seed investments in new technology innovations — like RFID. These first movers ... will distance themselves from the CPG pack as these new investments further reduce inefficiencies while improving customer service levels."

The Retail Industry Challenge

The Sunrise 2005 initiative was brought about by the lack of common identifiers between various global trading countries, creating inefficiencies and expenses related to how products and services are referenced and traded around the world. For example, the North American system of product identification uses a 12-digit system (UCC); outside North America, 13-digit and 8-digit identifiers are employed (EAN). As a way of bringing consistency and generating sufficient quantities of unique item and service identifiers globally, the UCC and the European Article Numbers (EAN) International have come together to create an all-encompassing product identifying data structure that can incorporate all the UPCs around the world.

"We are delighted with the opportunity to work in close collaboration with EDS. Their 2005 Sunrise solution will assist North American companies in becoming 2005 Sunrise compliant. This is an essential step in the global harmonization of the EAN.UCC System," said Steve Arens, Senior Director of Market Development for the Uniform Code Council.

EDS' Sunrise 2005 Solution Set

This solution set targets three areas: Portfolio Assessment, Renovation/Testing, and Implementation.

EDS first evaluates a client's enterprise and business area information to establish the necessary scope, inventory, strategy and approach for the engagement.

The renovation phase entails collecting and transferring code, conducting baseline testing and data assessment, analyzing detailed impacts to confirm the approach, and correcting impacted code, per UCC specifications.

The final step involves developing conversion specifications and testing and implementing updated packages to verify functionality and accuracy of the renovation. Following this methodology assures clients compliance to UCC's mandate, as well as success and increased efficiencies in global supply chains and trade business.

For more information about EDS' Sunrise 2005 solution set, visit

About EDS

EDS, the leading global services company, provides strategy, implementation, business transformation and operational solutions for clients managing the business and technology complexities of the digital economy. EDS brings together the world's best technologies to address critical client business imperatives. It helps clients eliminate boundaries, collaborate in new ways, establish their customers' trust and continuously seek improvement. EDS, with its management consulting subsidiary, A.T. Kearney, serves the world's leading companies and governments in 60 countries. EDS reported revenues of $21.5 billion in 2002. The company's stock is traded on the New York Stock Exchange and the London Stock Exchange. Learn more at

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Sockeye Solutions Introduces Procurement Collaboration Application Template 3.0

New Template Provides Users a Collaborative Environment for Managing Complex Procurement Business Processes

Toronto — May 5, 2003 — Sockeye Solutions Corporation, a leading developer of Adaptive Supply Chain Collaboration Applications, today introduced its Procurement Collaboration Template Version 3.0. The template allows business users to easily configure applications to meet the unique needs of their multiple, extended supply chains. The application template allows buyers and sellers to collaborate on key procurement decisions and negotiations, yielding a dynamic, uninterrupted supply chain.

"Supply chain collaboration is about trading partners working together to resolve issues and capitalize on opportunities," said Brian Nickerson, president and CEO of Sockeye Solutions. "Day to day problems need to be resolved quickly, whether they are inventory shortages or excesses, or time-dependent constraints that limit potential revenue opportunities. Connectivity is not collaboration, and traditional enterprise applications, while providing important value 'within the four walls,' cannot handle the requirements of multi-enterprise business processes and interactions. With Sockeye's Procurement Collaboration Application Template, buyers and sellers now have an effective means to communicate, share critical information and negotiate to collectively resolve multi-tier supply chain problems."

Sockeye's new Procurement Collaboration Application Template provides crucial visibility into demand forecasts and seller commitments throughout a multi-tier supply chain. The application manages the entire collaborative procurement process from defining and managing policies to planning and analysis through to executing against policies. The application template manages RFQ and PO process flows, automates the approval processes, monitors delivery fulfillment in real-time and proactively reacts to events which affect the timely receipt of goods across a multi-tier supply network. The template offers a comprehensive environment for maintaining user-defined purchasing and allocation policies, including lead-times and sourcing rules. The application template also analyzes projected procurement levels, generates appropriate alerts, facilitates the resolution of those alerts and allows buyers and sellers to negotiate then commit to agreed upon orders. The template is configured using the customer-unique procurement policies including time, event and hierarchical-based shortage alerting, split sourcing rules as well as supplier quality and delivery performance. It enables buyers and sellers to work together towards agreement on quantities, price and delivery dates. This results in real-time exchange of critical fulfillment information and assured supply that allows users to deal with exceptions and focus on supply optimization, supplier relationships and rapid realignment for variations in market demand.

Procurement Collaboration Application Template 3.0 Features and Benefits

Sockeye's new Procurement Collaboration Application Template allows users to support the following major business processes:

  • Procurement Management — Supports user-defined policies, provides accurate visibility into the supply chain and captures purchase plans from buyers and sellers to accurately project inventory levels.

  • Procurement Planning — Analyzes projected procurement levels, generates appropriate alerts, facilitates the resolution of those alerts and allows buyers and sellers to negotiate then commit to agreed upon orders.

  • Procurement Execution — Sources, aggregates or splits purchase orders according to specified supply chain policies for export execution by the buyer. Communication then takes place with the seller.

Sockeye's new Procurement Collaboration Application Template offers benefits to buyers, sellers and distributors:

  • Buyer Benefits — With this framework, budgeting with sellers on product quotas and pricing and delivery date negotiation are made easier. Procurement collaboration provides insight into the seller's fulfillment performance.

  • Seller Benefits — Because better information is delivered through this framework, sellers can lower inventory levels.

  • Distributor Benefits — This environment helps distributors increase customer satisfaction by instilling confidence in meeting delivery dates. When stock-outs occur, the system provides distributors with the visibility to identify alternate sources.

This collaborative process ensures the clear communication of expectations between buyers and sellers. For all trading partners involved in the process, procurement collaboration reduces data entry errors, lowers administrative costs and provides a means to more effective communication and information flow.

"Electronics and automotive industries need to tap into every potential saving that they can pass onto customers to spur the value chain. Tremendous savings can be achieved with collaborative procurement," said Vasco Drecun, research program director, Product Value Management, D.H. Brown Associates, Inc. "It directly links demand with supply to quickly adjust the inventories and provide visibility required for increased utilization of manufacturing and logistics assets across the supply network. Sequential processes of the past are too slow and simply inadequate for managing global supply networks of today."

Templates for Supply Chain Success

Sockeye Application Templates represent supply chain best practices configured with unique customer-driven business processes. The result is an application that is deployed over the Internet external to the traditional enterprise model and can adapt as requirements evolve. The template is configured by business users and is deployed quickly using Sockeye's Collaborative Application Framework (CAF) in order to capture the competitive advantage of the customer's supply chain. Customers then configure the templates to meet the unique and evolving requirements of their specific supply chain(s) and business relationships. This configuration can be easily performed by business users — as opposed to expensive customization — and can adapt as a company's supply chain and business partners evolve. The result is a unique application, deployed quickly that captures the competitive advantage of the customer's supply chain.

Residing outside the "four walls," the template applications are truly native to the Internet and make extended enterprise planning and execution a reality. Sockeye's CAF supports and enhances existing technology systems to better execute real-time communication and planning throughout the extended supply chain and among multiple tiers of trading partners.

About Sockeye Solutions

Sockeye Solutions Corp. develops best-of-breed adaptive software for managing collaborative processes across multiple business partners beyond traditional enterprise applications, to drive down latency and optimize value in the supply chain. Sockeye's Application Templates are built and deployed using Sockeye's Collaborative Application Framework (CAF), which provides Web-native components and runtime application services. The framework is standards-based, leverages existing IT infrastructure and requires no software or hardware investment from the customer's trading partners. Sockeye Application Templates deliver the functionality required to execute best practice business processes and can be easily configured to meet the unique and evolving requirements of the customer's specific supply chain(s) and business relationships. For more information, email, visit the Web site at or visit us at Booth 1745 at the Retail Systems 2003 Conference & Exposition, June 9-12.

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TIBCO Delivers First Solution for Enterprise-Scale Management of Metadata

TIBCO XML Canon Sets the Standard for XML Enterprise Metadata Management

Palo Alto, CA — May 5, 2003 — TIBCO Software Inc., a leading enabler of Real-Time Business and the leading independent business integration software company in the world, as demonstrated by market share and analyst reports, has announced the first solution that gives customers the ability to manage and leverage their investment in XML enterprise metadata. With the general availability of TIBCO XML Canon 2.4, TIBCO extends its lead in offering the industry's most robust and comprehensive solution for enterprise-scale management of XML-based metadata. TIBCO's solution to manage and organize XML metadata lays the foundation to support industrial-strength business integration.

Metadata is methodology to describe a piece of data so it can be used and reused throughout an organization. A metadata description might include the data's name, location, perceived importance, quality or value to the enterprise, and its relationship to other data. The challenge is that each application has its own way of describing this data, so, to accurately catalog the relationships between them becomes a daunting task. Getting this right is essential to building a robust information infrastructure. According to Gartner, "The quality, accessibility and organization of a package's metadata will directly affect the cost of implementation, compatibility with an enterprise architecture integration strategy and the life cycle cost of the application."

TIBCO has solved this problem by using an industry-standard "canonical" data model that maps each piece of metadata against a central repository or "canon." Any application can use or reuse that metadata without worrying about how it will affect other applications, which ultimately translates into huge savings for enterprise customers.

"This technology is at the core of our strategy for enterprise integration," said Gautham Viswanathan, vice president of product marketing, TIBCO Software Inc. "Today, enterprise customers have little means to keep track of and control their metadata used by various applications. Business integration requires systems to track changes and identify system interdependencies. TIBCO XML Canon enables users to perform intelligent versioning of metadata across disparate applications."

TIBCO XML Canon brings two key benefits:

  • Metadata Management — With TIBCO XML Canon, business users can access and use the same meta-tagged information in multiple systems, and therefore significantly reduce costs of duplicate data. Until now, enterprise users had no way to share data that was organized using a metadata structure, for example, customer information stored within a CRM-system and an ERP-system. This resulted in substantial duplicate effort and increased inconsistency errors.

  • Logical Analysis — TIBCO XML Canon, built from the ground up based on XML standards, helps users quickly spot data dependencies, conflicts and issues, and perform an impact analysis. Previously, users had no easy way to identify system dependencies, which frequently resulted in delayed rollout schedules. Strict adherence to XML standards reduces costs of deploying and maintaining enterprise systems.

"TIBCO XML Canon has proved invaluable for managing the development of business XML vocabularies by members of the HR-XML consortium. Used daily, as a central point of collaboration and metadata management for the ongoing development of these standards, TIBCO XML Canon facilitates the integration of disparate IT systems through shared XML vocabularies and metadata." Chuck Allen, director, HR-XML consortium.

About TIBCO Software Inc.

TIBCO Software Inc. is the leading independent business integration software company in the world, demonstrated by market share and analyst reports. In addition, TIBCO is a leading enabler of Real-Time Business, helping companies become more cost-effective, more agile and more efficient. TIBCO has delivered the value of real-time business, what TIBCO calls The Power of Now, to over 2,000 customers around the world and in a wide variety of industries. For more information on TIBCO's proven business integration, business optimization, and enterprise backbone solutions, TIBCO can be reached at 650-846-1000 or on the Web at TIBCO is headquartered in Palo Alto, CA.

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