In Other News...

A selection of recent customer win announcements from the supply chain community.

May 9, 2003 — Following is a selection of recent customer win announcements that have come into the iSource Business newsroom. These press releases are, for the most part, presented as received. Datelines have been edited for consistency, and trademark and similar notations, as well as "forward looking statement" and similar notices, have been removed.

U.S. Defense Intelligence Agency Selects Inxight to Automate Analysis of Military Intelligence

Inxight Partner, Integrated Data Systems, to Oversee Integration of Inxight Solution to Ensure Ease of Use and Increased Efficiencies

Sunnyvale, CA — April 28, 2003 — Inxight Software, Inc., the leading provider of software solutions for effective information analysis and retrieval, today announced that the United States Defense Intelligence Agency (DIA) has chosen Inxight's leading enterprise information retrieval solution, Inxight SmartDiscovery to enhance its information analysis environment.

SmartDiscovery will be used by DIA to automate the process of filtering key government information to enable its analysts to deliver important pieces of intelligence to defense policymakers, war fighters and force planners in support of U.S. military planning and operations. DIA is working with Integrated Data Systems to implement the solution. Integrated Data Systems is an Inxight partner that provides real-world experience and solutions for the government and corporate workplace.

To respond to the needs of its customers, from the President of the United States to the soldiers in the field, DIA covers all aspects of military intelligence requirements to meet a variety of threats and challenges across the spectrum of conflict to aid in the protection of the United States and to assist its allies. By leveraging the advanced information analysis and retrieval capabilities provided by Inxight SmartDiscovery, the wealth of data available to DIA from a multitude of sources will be automatically examined to deliver only the most important information to the analysts.

"We are proud to be involved in helping DIA better accomplish its mission of supporting military planning and operations," said John C. Laing, Inxight's president and CEO. "This new announcement further validates the importance of Inxight's solutions for enabling fast, accurate discovery and delivery of information to the government and intelligence communities."

Backed by more than 70 patents, Inxight SmartDiscovery is the most complete, scalable information retrieval solution available today. SmartDiscovery provides a solid method for analyzing and delivering precise, relevant information from unstructured data sources such as Web pages, email and word processing documents that comprise up to 85 percent of all corporate data. Unlike other applications that leave users sifting through page after page of mostly irrelevant search results, SmartDiscovery enables customers to immediately find the vital pieces of information they need to do their jobs more effectively.

About Inxight

Inxight is the leading provider of enterprise software applications for understanding and effectively using unstructured information. Inxight is the only company that provides a comprehensive and scalable enterprise solution to organize, analyze and deliver information in all major languages. Customers include Ariba, Computer Associates, Factiva, Hewlett-Packard, Inktomi, Intel, Internal Revenue Service, LexisNexis, Lotus, Oracle, Reuters, SAP, SAS, Thomson, Tivoli, Verity and Xerox. The company has offices throughout the United States and Europe. For more information, visit or call 408-738-6299 (in the U.S.) or +44 (0) 1252 761314 (in Europe).

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Siemens Westinghouse Power Corporation Selects Apexon for Operational Supplier Relationship Management

San Jose, CA — April 28, 2003 — Apexon, Inc., an emerging leader in Operational Supplier Relationship Management (SRM) solutions, today announced that Siemens Westinghouse Power Corporation has selected Apexon's Apexon3 Web-based software to manage its global supplier relationships.

Siemens Westinghouse Power Corporation (SWPC), headquartered in Orlando, Fla., is the regional business entity in the Americas for Siemens Power Generation's global fossil power generation business. In fiscal 2002 (which ended September 30), Siemens Power Generation posted sales amounting to EUR 9.4 billion and received new orders totaling EUR 10.6 billion.

"The size and technical complexity of our products, combined with the global nature of our business, makes preparing suppliers for new product introductions and engineering changes a challenging task," said Tony Soares, quality systems manager at Siemens Westinghouse Power Corporation. "We conducted a Six Sigma study which resulted in our Product and Process Qualification (PPQ) process for supplier quality management. We partnered with Apexon to implement PPQ because they listened, understood our business needs and offered proven technology to manage global supplier processes online."

Siemens Westinghouse Power Corporation will use Apexon's software products to automate its end-to-end quality processes with suppliers, manage closed-loop business processes and provide online access to quality documentation. Apexon will enable Siemens Westinghouse to accelerate cycle times for new product introduction. In addition, by providing online access to critical quality information, Apexon's software products will assist field engineers in managing Siemens Westinghouse's global supply base.

"Apexon3 provides the information access and closed-loop process management capabilities that manufacturers need to ensure their supplier processes run smoothly," said Matt Holleran, president and CEO of Apexon. "Siemens Westinghouse Power Corporation will be able to reduce its total quality costs while ensuring that suppliers are ready on-time to deliver new or changed parts with Six Sigma quality standards."

About Siemens Power Corporation

Siemens Westinghouse Power Corporation (SWPC), headquartered in Orlando, Fla., is the regional business entity in the Americas for Siemens Power Generation's global fossil power generation business, which has an installed fleet of nearly 550,000 megawatts worldwide. With more than 25,000 employees worldwide, Siemens Power Generation offers a full spectrum of innovative, environmentally friendly, cost-effective products, and an unparalleled level of service and support, including gas and steam turbine-generator technology; world-class process control and power management systems; operations and maintenance support; power plant modernization and upgrades; and fuel cells for the distributed generation market. In fiscal 2002 (which ended September 30), Siemens Power Generation posted sales amounting to EUR 9.4 billion and received new orders totaling EUR 10.6 billion.

About Apexon

Apexon, Inc. is a leading provider of operational Supplier Relationship Management (SRM) solutions that manage the day-to-day business processes between manufacturing plants and their suppliers. Its Apexon3 SRM suite enables manufacturers to synchronize the efforts of their global supply base to drive down total supplier costs, reduce inventories and improve supplier response times. Apexon is privately held with investments from Accel Partners, Foundation Capital, Menlo Ventures, Pacific Partners and David A. Stamm, co-founder and former CEO of Clarify, Inc. The company is based in San Jose, Calif., and can be reached via the Internet at or by calling 408/573-2500.

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The Franklin Mint Selects ClientLogic to Provide Leading-Edge Fulfillment Services that Improve Quality and Reduce Costs

Venerable, 30-year old Company Joins Growing List of Customer Care Outsourcers to Choose ClientLogic

Nashville, TN — April 29, 2003 — ClientLogic Corporation, a leading international provider of business process outsourcing (BPO) in the contact center and fulfillment industry, today announced a new client relationship with The Franklin Mint, a leading direct response marketer of collectibles, gifts and home decor items.

The Franklin Mint has selected ClientLogic to provide leading-edge fulfillment services for their catalog and continuity programs that will bring added revenue to the company and added convenience to its customers. The Franklin Mint's relationship with ClientLogic is a continuation of its effort to improve customer care quality while also driving down costs.

The Franklin Mint has a strong reputation for providing priceless collectibles and quality customer service to more than 2 million customers worldwide. The new relationship with ClientLogic will continue The Franklin Mint's hallmark tradition of using every opportunity to leave a lasting and positive impression with customers, while at the same time reducing expenditures associated with in-house warehousing and fulfillment. ClientLogic's sorting and packing technologies and customization services, such as gift wrap and handwritten gift cards, mirror The Franklin Mint's dedication to personalization and quality assurance.

Industry analyst group IDC reports that outsourcing of fulfillment functions is gaining momentum as companies manage their operations and multiple sales channels. The research firm predicts a five-year compound annual growth rate (CAGR) of about 15 percent for the logistics/fulfillment BPO market. A Deloitte & Touche study found that companies that have effectively integrated their customer relationship management and supply chain applications are 81 percent more profitable than those that do not.

"Companies more than ever are looking at outsourcing customer care to improve customer satisfaction and reduce costs. This includes companies like The Franklin Mint," said Julie Casteel, chief of client and account management at ClientLogic. "ClientLogic is a leading outsourcer to more than 200 companies around the world based on our ability to deliver best-in-class solutions and services that exceed expectations, drive down costs and improve customer retention."

About ClientLogic

ClientLogic is a leading international business process outsourcer in the contact center and fulfillment industry. A subsidiary of Canadian diversified company Onex Corporation, ClientLogic is headquartered in Nashville, Tennessee and operates in 47 locations in 10 countries throughout North America, Europe and Asia. ClientLogic's 250+ industry-leading clients include Sony Corporation, Hewlett-Packard, TiVo, National Geographic Television and ClientLogic offers an international suite of services, including integrated customer acquisition, list management and brokerage, database design and development, multi-channel customer and technical support (phone, fax, eMail, Chat, Self-Help, etc.), eCommerce services and warehousing/fulfillment. For further information about the company, visit

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Cutler Selects BuildPoint's PRM 2 Solution for Subcontractor Management

Leading Design-Build Contractor Selects BuildPoint's PRM 2 Solution to Strengthen Competitive Advantage

Redwood Shores, CA — April 29, 2003 — BuildPoint Corporation, the construction industry's leader in provider relationship management (PRM), today announced that Cutler Associates, a Worchester, Mass.-based design-build contractor, is deploying BuildPoint PRM 2 to centralize information about the 8,000 subcontractors with which it works and to standardize its processes for bidding projects, pre-qualifying subcontractors, and managing subcontractor performance.

Cutler's management team believes that the company will win more contracts and reduce operating costs by improving the efficiency of its communications with subcontractors and embedding best practices for risk management into everyday business processes. The team evaluated several software applications designed to centralize subcontractor data and automate the solicitation of bids from subcontractors. BuildPoint PRM 2 was selected because it is the only solution in the marketplace that standardizes and integrates the full range of subcontractor management activities. PRM 2 is also the only subcontractor management solution that offers integration with Cutler's invitation to bid software application, Bid Management. Developed and hosted by BuildPoint, Bid Management is marketed, sold, and supported exclusively by Beaverton, Ore.-based Timberline Software Corporation.

The integration between BuildPoint PRM 2 and Timberline's Bid Management will improve Cutler's subcontractor selections by placing subcontractors' pre-qualification, performance, and bid history data at the fingertips of Cutler's estimating staff when they are selecting subcontractors to receive invitations to bid. BuildPoint PRM 2, along with Bid Management, will be deployed across Cutler's three offices in Florida, Massachusetts, and Pennsylvania.

"BuildPoint PRM 2 will significantly reduce costs for both Cutler and our subcontractors by enabling faster and more thorough pre-qualification and bid solicitation," said David Dutton, manager of estimating systems for Cutler Associates.

Subcontractors seeking to work with Cutler will benefit from free and secure access to the company's online SubCenter. SubCenter service portals, hosted by BuildPoint and delivered as part of the PRM 2 solution, streamline the exchange of information between general contractors and subcontractors. By enabling subcontractors to self-serve on its Web site, Cutler will more efficiently provide project information, including plans and specifications, to its subcontractors and collect bid responses and pre-qualification information from them. Cutler's SubCenter can be viewed at

"Cutler recognizes the value of identifying subcontractors that consistently deliver quality performance at a fair price. By enabling Cutler to strengthen its relationships with top-performing subcontractors, BuildPoint PRM 2 will deliver immediate ROI and lasting competitive advantage," said Mike Krueger, president and COO, BuildPoint.

About BuildPoint Corporation

BuildPoint is the leader in provider relationship management (PRM) for the construction industry. The company's PRM 2 solution enables general contractors to cut cost, reduce risk, and win more profitable contracts through the creation of a centralized source of subcontractor data and the standardization of the pre-qualification, performance assessment, and bidding processes. BuildPoint is a private company whose investors include J.P. Morgan Partners, RMC Group, SAP Ventures, NorthStar, Techfund Capital, Thomas Weisel Partners, Vortex Partners, and, part of McGraw-Hill Construction. The company is headquartered in Redwood Shores, Calif. For more information about BuildPoint Corporation, please visit

About Cutler Associates

Cutler Associates was founded in 1972 on the principle of providing value for customers. By offering comprehensive services, the firm learned that the distinct phases of planning, design and construction could best suit the goals of most building projects if they were integrated. Orchestrating this process to the customer's advantage became a hallmark of Cutler's approach. Today, Cutler Associates is a $100 million firm with more than 120 employees who embody this client-centered philosophy. In New England, Middle Atlantic, Southeast and throughout the United States, Cutler's delivery of innovative design and construction solutions supports this commitment. For more information about Cutler Associates, please visit

About Timberline Software Corporation

Founded in 1971, Timberline provides integrated financial and operations software for professionals in construction and real estate. With its network of direct sales, solution providers, consultants and authorized training centers, Timberline serves more than 20,000 customers worldwide. The company's Client Services department has received national recognition for its customer support. Timberline was the first construction and real estate software provider to have earned Support Center Practices (SCP) Certification for excellence in providing technical support to its clients. 1-800/628-6583.

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The Integrated Solution Group Completes Warehouse and Logistics Implementation at Sullivans Inc.

Woburn, MA — April 29, 2003 — The Integrated Solution Group (ISG), a full service consulting firm and system integrator, has just developed and installed a warehouse and logistics system for Sullivans, Inc., the world's largest distributor of HJC motorcycle helmets and Joe Rocket riding apparel.

ISG implemented bar code scanning, forms management and then developed a new internal shipping system for Sullivans' three warehouses in Alabama, Nevada and Massachusetts.

"The Integrated Solution Group helped improve all aspects of my warehouse operations, by eliminating obsolete equipment, improving the slow error prone procedure of entering invoices and reducing shipping time to allow for increased volume and more efficient workflow," said Sullivans' president, Robert Sullivan. "The work ISG performed probably saved 250 thousand dollars annually in unnecessary expenses."

About The Integrated Solution Group (ISG)

The Integrated Solution Group is a team of business consultants and system integrators that have experience in designing warehouse, distribution, shipping, call centers, and customer service solutions. The company is a leading provider of Electronic Data Interchange solutions for the automobile industry. To date, ISG has developed and implemented solutions for Sullivan Tire, Tri-Mark United, Berkshire Hathaway, FX Schmid, Arrow Electronics etc., making the company a leader in bringing together technology, people and productivity. For more information on the company and its products and services, please visit or call (781) 938-0712.

About Sullivans Inc.

Sullivans Inc. headquarted in Hanson, Massachusetts is a major distributor of motorcycle, motor cross, and snowmobile apparel and helmets for dealers throughout the United States.

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Prophet 21 Helps Distributors to Take Orders around the Clock

B2B Seller Enables Distributors Increase Market Share Electronically

Yardley, PA — April 30, 2003 — In response to a distributor's need to improve customer service and increase market share while decreasing costs, Prophet 21 offers Trading Partner Connect B2B Seller, a fully integrated Web-based storefront that allows distributors to remain open for business 24 hours a day, seven days a week.

B2B Seller provides distributors with a Web site that is completely integrated with their back-end enterprise software solutions, enabling end-users to enter orders and check inventory availability around the clock. Additionally, with B2B Seller, distributors can expand the geographic reach of their businesses — without building new warehouses or hiring additional staff.

Prophet 21 provides distributors with B2B Seller and other technology solutions that help them increase sales, improve customer service, and reduce operating costs.

"Prophet 21 understands that distributors must increase market share and improve customer service levels while decreasing operating expenses," said Chuck Boyle, Prophet 21 president and CEO. "We feel that B2B Seller is an excellent tool to do just that."

A Tale of Two Distributors

Todd Tool is a small, family-owned machine shop supplier specializing in cutting tools and abrasives. Ten employees staff its only location, which is located in one of New England's oldest communities. Herman Electronics, a two-location, Miami, Fla.-based distributor, employs dozens and ships hundreds of packages per day.

As one of the nation's largest electronics distributors, the company has thousands of customers and hundreds of thousands of stock items.

Though these two distributors don't have much in common, they share a plan: to increase sales, reduce costs, and grow market share, more transactions must be handled electronically. To put that plan into action, both distributors invested in Prophet 21 B2B Seller.

From the Past

At one time, Todd Tool had a static Web site, which Jay Corbett, MIS manager, likened to an electronic business card. "It didn't do very much for us," he said. "If a customer saw something he liked on the site, he'd have to call our customer service reps to take the time to place an order anyway." This left an enormous amount of room for error and frustration.

Herman Electronics replaced its non-integrated Web site with B2B Seller to give customers the chance to ask questions — and place orders — outside the standard 9 a.m. to 6 p.m. Monday through Friday workday. "Customers need information on their time clocks, not ours," said David Wolf, vice president of the company.

To the Future

Roughly a year after Herman Electronic's fully integrated Web-based storefront went live, orders increased exponentially. On any given day, Customers now enter between 10 and 15 percent of a day's orders on the B2B Seller site.

Additionally, Wolf estimates that between 25 and 30 percent of those orders come from customers who never before dealt with Herman Electronics were processed through

For Todd Tool, B2B Seller offers the opportunity and the exposure necessary to compete against industry giants. "Customers don't need to know if you have 10 employees or 10,000. They just want to order their product easily — and get it on time," Corbett said. "B2B Seller definitely levels the playing field, and gives our customers another way to do business with us."

Concluded Corbett: "The average distributor can make it without a Web site. But, we want to be better than the average distributor. We want to excel."

About Prophet 21

Since 1967, Prophet 21 has been a leader in providing durable goods distributors with innovative, adaptive solutions essential for running their businesses. With more than 2,000 customers and 70,000 users conducting over $35 billion in highly complex supply chain transactions annually, Prophet 21 is a true business partner, helping companies of all sizes leverage technologies and maintain a competitive advantage. Through its business technology and services, Prophet 21 seeks to streamline customers' business processes and reduce transaction costs to maximize profit and growth.

Prophet 21 offers enterprise software solutions that provide organizations with powerful, highly customizable applications designed to improve customer service and maximize their return on investment. In addition, the company offers an Internet trading network that streamlines the commerce process between distributors, manufacturers/suppliers, and end-users. A complete line of professional services backs all Prophet 21 solutions. For more information about Prophet 21, please visit or call 1-800-PROPHET, ext. 3120.

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