KLM Takes Flight with ECM

Using Documentum enterprise content management platform to meet regulatory requirements, cut costs

Using Documentum enterprise content management platform to meet regulatory requirements, cut costs

Pleasanton, CA — June 23, 2003 — KLM Royal Dutch Airlines has deployed an enterprise content management (ECM) platform from Documentum as the foundation for an engineering and maintenance system designed to help the airline reduce costs and comply with industry requirements.

KLM operates a fleet of 185 aircraft, connecting more than 360 cities in 78 countries on six continents. KLM Engineering & Maintenance (KLM E&M) employs more than 5,000 people, dedicated to servicing aircraft for KLM, its partners and other airlines.

Prior to implementing Documentum, KLM did not manage its technical manuals electronically, as content was stored on paper and microfiche. The airline is using Documentum to improve operational efficiencies associated with creating and distributing this content.

KLM is aiming to decrease costs by eliminating paper-based and microfiche content, to automate the content approval process, to reduce the time needed to locate content and to provide its employees with the Internet access to required information.

Documentum said its ECM platform enables KLM E&M to create, manage, deliver and archive such content as technical manuals for airframes, engines and component maintenance. It also helps KLM meet regulatory requirements, such as compliance with the Federal Aviation Administration's (FAA) Air Traffic Airspace Management (ATA) specifications, according to the solution provider.

Rutger Pannekoek, a project manager at KLM, said that the airline is looking to improve its service and support by implementing the Documentum solution. "We believe we will achieve unprecedented levels of operational efficiency with Documentum," Pannekoek said.

Dave DeWalt, president and CEO for Documentum, noted that KLM joins the solution provider's current base of more than 30 customers in the aerospace and airlines industry. "Companies that must adhere to complex government and industry regulations and consistently demonstrating compliance, continue to turn to the Documentum ECM platform because it is the ideal solution for creating, storing, managing and archiving mission-critical content," DeWalt said.

Documentum's other customers in the industry include Lufthansa, SAS, China Southern, Continental, Japan Airlines and Delta, among others. These companies use Documentum to achieve a variety of business objectives, including meeting regulatory requirements and improving operational efficiency.