Tackling Service Parts Logistics

Parts Now! aims to get right part in the right place at the right time

Atlanta — August 25, 2003 — PARTS NOW!, an international distributor of laser printer parts, has selected Servigistics to manage its global inventory of service parts.

Parts Now! is looking to implement Servigistics globally in less than 10 weeks to ensure that the company's inventory of over 13,000 unique parts, valued at over $14 million, will be at the right place at the right time.

Parts Now! will use Servigistics to optimize its new parts inventory and remanufacturing operations, better manage reverse logistics and improve its overall management of cores. "Managing service parts inventory is at the heart of our business," said Tom Walter, director of purchasing and strategic business development for Parts Now!

Walter said the company selected Servigistics after a 10-month selection process based on the solution provider's total cost of ownership, time to return on investment, ability to meet the project's functional and technical requirements, and ease of implementation.

For more information on solutions for the service and support chain, see the articles "In the Field and All Grown Up," the Net Best Thing column in the June/July 2002 issue of iSource Business, and "Time to Prove It," the Net Best Thing column in the April/May 2003 issue of iSource Business.