JDA Software Launches Expanded Suite of Strategic Services

Customized services come tailored to meet individual customer needs across scope of supply chain challenges

Scottsdale, Ariz.May 6, 2013JDA Software Group Inc., which offers a portfolio of supply chain, retail merchandising, store operations and all-channel commerce solutions, launched its new suite of strategic services designed to help organizations maximize their supply chain performance and keep it running optimally over time.

Retailers and manufacturers today realize that they need to re-examine and ultimately transform their supply chains to address challenges which impact their key business processes and affect their ability to achieve desired revenue, customer service and profit goals. The JDA Strategic Services team helps customers clarify their company's strategic-decision making process to profitably meet customer needs.

“JDA is currently helping us understand whether our processes today are good enough to achieve the businesses growth we need,” said Arun Gupta, Customer Care Associate and Group Chief Technology Officer, Shoppers Stop. “‘Is the technology platform scalable? Do we need to do something differently?’ Those are the critical questions that the JDA Strategic Services team is helping us answer. Having captured the market in the larger cities, we are now expanding to the Tier two and Tier three cities across all of our store formats. We want to ensure that we remain the benchmark for the regional retail market, while also raising some bars for the global marketplace. JDA is helping us focus on the requirements, processes, workflows and implementation methodologies we need to scale up.”

JDA's expanded suite of strategic services offers customized support tailored to address the information, process and resource needs of each individual customer based on a comprehensive service offering that spans the scope of supply chain challenges.

“Our JDA Strategic Services consultants possess a wealth of knowledge and experience,” said Imran Khan, Senior Vice President, Consulting Services, JDA Software. “They are industry experts that understand the supply chain challenges that companies face and they have helped companies specify the highest-impact supply chain solutions and ensure that the entire organization—from strategic vision and the organization structure to daily operations practices—are aligned for world-class results.”

JDA's expanded strategic services include:

Strategic Vision: JDA helps companies identify their most promising growth opportunities and then defines a one-of-a-kind global supply chain aligned to their business goals. The result is a three- to five-year road map that guides the true transformation of supply-and-demand capabilities.

Strategic Assessment: Based on key strategic goals, JDA's qualitative and quantitative analysis delivers specific performance improvements; phased financial benefits; and well-defined timelines to ensure companies have people, processes, metrics and technology tools placed for success.

End-to-End Design: JDA translates top customer strategies into prioritized, actionable and practical improvement plans—matched by a high-level solution footprint. This enables companies to capitalize on large opportunities for improvement that deliver significant return on investment (ROI) over time, as well as 'quick win' operations improvements with a fast payback. JDA will partner with customers to create a maturity matrix and gap analysis for their success, setting realistic goals and guiding them toward excellence in retail, manufacturing and all-channel commerce.

Readiness Assessment: JDA helps eliminate outdated roles and responsibilities, inefficient or unnecessary processes, misaligned product hierarchies and performance metrics that no longer reflect a company's realities. This offers an infrastructure to operate a world-class supply chain, maximizing and accelerating ROI on software investments.

Business Diagnostic: Once areas of improvement have been identified - such as master planning, demand forecasting or inventory management—JDA quickly maps and recommends leading practice process improvements, all aimed at maximizing ROI.

Change Leadership: JDA ensures that employees understand the underlying reason for change, creating high-impact buy-in and lasting ownership, resulting in a fast return on investment and an energized workforce that delivers continued results.

Optimization Services: JDA gathers and analyzes performance data; conducts internal interviews; examines daily processes; and assesses current performance in key areas to help deliver both short-term financial rewards and long-term strategic benefits.

Impact Assessment: From functional measures, such as days of inventory to all-important financial metrics, JDA can quantify what you have achieved, setting the stage for continued incremental improvements and your best options to expand via rollouts to new facilities, added solutions, technology upgrades or process changes.