DCS -Fifty Years of Focusing on Customers’ Needs

In 1960, Jim McIlrath was a young man who had an idea about how a business could serve its customers better.

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He founded Dry Storage Corporation in a rented warehouse on Chicago’s South Side to provide “dry” or “common” storage to customers who needed more than cold storage. At the end of five months, the Dry Storage Corporation balance sheet showed a profit of $12. Years later, when asked if he had a strategic plan for the young company, Jim laughed and said the only plan was to make sure he could put food on his family’s table...

 

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