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Astea Aims to Improve "First-time-fix" Rates in Field Service
Offers new inventory visibility, GPS mapping and scheduling capabilities in solution for mobile service organizations
Horsham, PA — May 1, 2006 — Service lifecycle management (SLM) specialist Astea International has rolled out a new version of its solution for mobile service organizations, updating capabilities to improve "first-time fix" rates, resource optimization and customer satisfaction, the solution provider announced.
FieldCentrix Enterprise 4.1, currently available, comes less than 30 days after Astea introduced Service Management OnDemand, its first managed hosting solution for the small and midsize business market.
Version 4.1 is the first upgrade to the FieldCentrix Enterprise product suite since Astea acquired the company in September. The latest version introduces updated features for real-time, remote inventory insight and staff optimization. It also includes a new fleet management solution.
Additionally, Astea is introducing a new toolkit for customizing, extending or building new mobile applications intended to synchronize and speed workflow with flexible options for reporting and tracking.
Features that Astea is highlighting include capabilities for "first-time fix," which allow technicians worldwide to view parts inventory from their mobile units for better planning, as well as search capabilities that let technicians locate parts from any stocking location, which can reduce ad hoc purchases and cut time-to-repair, according to the solution provider.
The GPS and fleet management module lets dispatchers select the best team, by location or skill set, for emergency repairs. Animated maps provide a full-fleet view and driving directions from any location, which can cut transit time. In addition, technician selection optimization features can improve how managers assign technicians to jobs by matching skills and preferences for specific equipment types.
Horsham, PA — May 1, 2006 — Service lifecycle management (SLM) specialist Astea International has rolled out a new version of its solution for mobile service organizations, updating capabilities to improve "first-time fix" rates, resource optimization and customer satisfaction, the solution provider announced.
FieldCentrix Enterprise 4.1, currently available, comes less than 30 days after Astea introduced Service Management OnDemand, its first managed hosting solution for the small and midsize business market.
Version 4.1 is the first upgrade to the FieldCentrix Enterprise product suite since Astea acquired the company in September. The latest version introduces updated features for real-time, remote inventory insight and staff optimization. It also includes a new fleet management solution.
Additionally, Astea is introducing a new toolkit for customizing, extending or building new mobile applications intended to synchronize and speed workflow with flexible options for reporting and tracking.
Features that Astea is highlighting include capabilities for "first-time fix," which allow technicians worldwide to view parts inventory from their mobile units for better planning, as well as search capabilities that let technicians locate parts from any stocking location, which can reduce ad hoc purchases and cut time-to-repair, according to the solution provider.
The GPS and fleet management module lets dispatchers select the best team, by location or skill set, for emergency repairs. Animated maps provide a full-fleet view and driving directions from any location, which can cut transit time. In addition, technician selection optimization features can improve how managers assign technicians to jobs by matching skills and preferences for specific equipment types.
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