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UPS Freight Launches Reliability Guarantee
On-time performance at no additional cost; technology enhancements also coming in 2008
Atlanta — November 7, 2007 — Starting with the new year, UPS Freight will back its on-time performance reliability with the same type of service guarantee that long has been enjoyed by UPS's small package customers.
"We have so much confidence that our enhancements and investments have transformed the customer experience that we will guarantee our on-time delivery performance at no additional cost," said Jack Holmes, president of UPS Freight. "It's the next logical step in making UPS Freight the best in the business."
The on-time service promise will be available January 2 to less-than-truckload (LTL) customers who ship using the current UPS Freight 560 tariff in the continental United States. This new guarantee promises that customers can request a waiver of their freight charges if their shipment doesn't arrive on time.
Since acquiring the former Overnite Transportation Co. in 2005, UPS said its has beefed up UPS Freight's service portfolio and reliability, optimized its delivery network and invested significantly in assets, people and technology. As a result, the LTL and truckload carrier (TL) is aligned with the global operations and performance standards of UPS's small package and supply chain services.
Beyond achieving new levels of performance, UPS Freight has been aggressive in adapting technology to simplify the needs of LTL users. For example, UPS has equipped freight drivers with real-time visibility technology so that customers can follow their shipments from origin to destination, and it has implemented a dispatch reservation system to improve service center visibility of orders and drivers, helping to ensure improved on-time pickups and deliveries.
The company also has invested in new trailers equipped with extensive decking systems and load bars to minimize the risk of damage, and it has applied its Web-based tracking and proactive notification technology, Quantum View, to freight shipping so that customers can more accurately plan for inbound and outbound shipments. Finally, UPS has extended its billing data and analysis tools, called UPS Billing Solutions, to freight customers so they have the full picture of their transportation spending with just a few clicks of a mouse.
New in 2008 will be enhancements to UPS WorldShip and UPS Internet Freight Shipping that address the specific needs of freight shippers. UPS WorldShip is a software suite that integrates customers' existing databases, eliminating the task of re-entering names and addresses, while providing access to all the functions of UPS.com, including delivery verification and tracking.
"We have so much confidence that our enhancements and investments have transformed the customer experience that we will guarantee our on-time delivery performance at no additional cost," said Jack Holmes, president of UPS Freight. "It's the next logical step in making UPS Freight the best in the business."
The on-time service promise will be available January 2 to less-than-truckload (LTL) customers who ship using the current UPS Freight 560 tariff in the continental United States. This new guarantee promises that customers can request a waiver of their freight charges if their shipment doesn't arrive on time.
Since acquiring the former Overnite Transportation Co. in 2005, UPS said its has beefed up UPS Freight's service portfolio and reliability, optimized its delivery network and invested significantly in assets, people and technology. As a result, the LTL and truckload carrier (TL) is aligned with the global operations and performance standards of UPS's small package and supply chain services.
Beyond achieving new levels of performance, UPS Freight has been aggressive in adapting technology to simplify the needs of LTL users. For example, UPS has equipped freight drivers with real-time visibility technology so that customers can follow their shipments from origin to destination, and it has implemented a dispatch reservation system to improve service center visibility of orders and drivers, helping to ensure improved on-time pickups and deliveries.
The company also has invested in new trailers equipped with extensive decking systems and load bars to minimize the risk of damage, and it has applied its Web-based tracking and proactive notification technology, Quantum View, to freight shipping so that customers can more accurately plan for inbound and outbound shipments. Finally, UPS has extended its billing data and analysis tools, called UPS Billing Solutions, to freight customers so they have the full picture of their transportation spending with just a few clicks of a mouse.
New in 2008 will be enhancements to UPS WorldShip and UPS Internet Freight Shipping that address the specific needs of freight shippers. UPS WorldShip is a software suite that integrates customers' existing databases, eliminating the task of re-entering names and addresses, while providing access to all the functions of UPS.com, including delivery verification and tracking.
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