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Sanimax Takes Customer Service to the Next Level with Better Route Planning
Oil and byproducts recycler providing improved service after implementing HighJump solutions that reduce customer wait times and improve ability to respond quickly
Eden Prairie, MN — January 15, 2010 — Oil and byproducts recycler Sanimax is providing improved service to its customers after implementing the mobile sales and delivery applications from HighJump Software, reducing customer wait times and improving its ability to respond more quickly to customer orders, the solution provider has announced.
Montreal-based Sanimax reclaims materials such as animal byproducts and used cooking oils, renews or transforms them at its North American facilities and returns them as goods such as tallow, glycerin, proteins, leather and biofuels. The company serves manufacturers in the pharmaceutical, chemical, cosmetics, leather, energy, animal feed and pet food sectors
Sanimax automated its Canadian operations in the initial phase of a 207-route North American roll-out. The company is utilizing HighJump's Route Administrator, Route Assistant and Usable GPS solutions to execute its collection routes to reclaim materials such as animal by-products and used cooking oils.
The HighJump solution was implemented in conjunction with Microsoft Dynamics and supports Sanimax's unique route process, where the company is compensated for each pick-up and its customers are paid a commodity price for the materials collected.
HighJump said the system has enabled Sanimax to reduce customer wait times and to react more quickly to customer orders as a result of optimized route scheduling and turn-by-turn GPS navigation. Sanimax can also offer customers more accurate pricing information through a real-time data transmission that incorporates pertinent mercantile commodity rates. Invoices and payments are processed more quickly as a result of the new solution, according to HighJump.
"The system allows us to optimize our process by completing the full transaction right at the customers door step, saving us significant back office processing," said Simon Chapleau, vice president of information systems at Sanimax. "In addition, the real-time dispatch capabilities allow us to better serve customer by being able to re-route our drivers to respond to customer emergencies."
Montreal-based Sanimax reclaims materials such as animal byproducts and used cooking oils, renews or transforms them at its North American facilities and returns them as goods such as tallow, glycerin, proteins, leather and biofuels. The company serves manufacturers in the pharmaceutical, chemical, cosmetics, leather, energy, animal feed and pet food sectors
Sanimax automated its Canadian operations in the initial phase of a 207-route North American roll-out. The company is utilizing HighJump's Route Administrator, Route Assistant and Usable GPS solutions to execute its collection routes to reclaim materials such as animal by-products and used cooking oils.
The HighJump solution was implemented in conjunction with Microsoft Dynamics and supports Sanimax's unique route process, where the company is compensated for each pick-up and its customers are paid a commodity price for the materials collected.
HighJump said the system has enabled Sanimax to reduce customer wait times and to react more quickly to customer orders as a result of optimized route scheduling and turn-by-turn GPS navigation. Sanimax can also offer customers more accurate pricing information through a real-time data transmission that incorporates pertinent mercantile commodity rates. Invoices and payments are processed more quickly as a result of the new solution, according to HighJump.
"The system allows us to optimize our process by completing the full transaction right at the customers door step, saving us significant back office processing," said Simon Chapleau, vice president of information systems at Sanimax. "In addition, the real-time dispatch capabilities allow us to better serve customer by being able to re-route our drivers to respond to customer emergencies."
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