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Axeda Connects with Oracle to Extend Service and Maintenance Management Capabilities
Real-time remote service and maintenance functionality aimed at driving down costs and boosting customer satisfaction, contract performance and compliance
Foxboro, MA — June 12, 2008 — Axeda, a provider of Internet-based remote service software, is collaborating with Oracle to deliver an integrated solution for proactive remote service and maintenance management of equipment to manufacturers, the company has announced.
With deployments in over 70 countries, Axeda is a member of the Oracle PartnerNetwork. The company's ServiceLink solution is intended to enhance Oracle Field Service and Oracle Enterprise Asset Management to deliver real-time monitoring, management and data collection from connected equipment.
According to Axeda, manufacturers can leverage the combined Oracle and Axeda solutions to remotely troubleshoot, diagnose and correct problems. Businesses can reduce operating costs through more accurate and rapid resolution of product issues since the right work request is dispatched when needed, the solution provider said.
With Axeda's remote service solution, manufacturers can automate processes for role-based notification of alerts to support personnel, service technicians, owners/operators and third-party service providers, as well as provide remote diagnosis and troubleshooting of equipment in order to dispatch the right technician, parts and work plan at the right time.
The solution also provides capabilities for equipment state monitoring to track availability and service metrics associated with service-level agreement (SLA) compliance, along with usage monitoring for automatic consumable tracking and replenishment and automatic asset configuration discovery for assisting service calls as well as up-sell, cross-sell and retirement opportunities.
The combined solution uses real-time information to help manufacturers, service providers and operators reduce service, labor and travel costs, as well as minimize carbon footprint by early warning defect detection and mean time to repair (MTTR) and dispatch avoidance.
The joint offering can "supercharge" planning and replenishment systems, Axeda said, by providing real-time visibility to scheduled and unscheduled service and maintenance activities. It also is intended to help companies exploit new revenue opportunities and increase profit margins through performance-based service contracts, as well as boost brand equity, revenue and customer loyalty by providing proactive customer service and consumable re-supply.
"Axeda has delivered remote service solutions to many of the world's leading manufacturers," said David Canavan, vice president, OEM sales and business development at Axeda. "Our relationship with Oracle will provide even more value to our existing and future customers by applying our solutions deeper into the service delivery value chain."
With deployments in over 70 countries, Axeda is a member of the Oracle PartnerNetwork. The company's ServiceLink solution is intended to enhance Oracle Field Service and Oracle Enterprise Asset Management to deliver real-time monitoring, management and data collection from connected equipment.
According to Axeda, manufacturers can leverage the combined Oracle and Axeda solutions to remotely troubleshoot, diagnose and correct problems. Businesses can reduce operating costs through more accurate and rapid resolution of product issues since the right work request is dispatched when needed, the solution provider said.
With Axeda's remote service solution, manufacturers can automate processes for role-based notification of alerts to support personnel, service technicians, owners/operators and third-party service providers, as well as provide remote diagnosis and troubleshooting of equipment in order to dispatch the right technician, parts and work plan at the right time.
The solution also provides capabilities for equipment state monitoring to track availability and service metrics associated with service-level agreement (SLA) compliance, along with usage monitoring for automatic consumable tracking and replenishment and automatic asset configuration discovery for assisting service calls as well as up-sell, cross-sell and retirement opportunities.
The combined solution uses real-time information to help manufacturers, service providers and operators reduce service, labor and travel costs, as well as minimize carbon footprint by early warning defect detection and mean time to repair (MTTR) and dispatch avoidance.
The joint offering can "supercharge" planning and replenishment systems, Axeda said, by providing real-time visibility to scheduled and unscheduled service and maintenance activities. It also is intended to help companies exploit new revenue opportunities and increase profit margins through performance-based service contracts, as well as boost brand equity, revenue and customer loyalty by providing proactive customer service and consumable re-supply.
"Axeda has delivered remote service solutions to many of the world's leading manufacturers," said David Canavan, vice president, OEM sales and business development at Axeda. "Our relationship with Oracle will provide even more value to our existing and future customers by applying our solutions deeper into the service delivery value chain."
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